Customer Experience Leader
At our retail establishments, every day presents new opportunities and challenges as you lead a team in delivering diverse local and imported beverages. You will take on a leadership role where you craft memorable customer experiences and connect with your community's pivotal moments.
About the Role
We are looking for an individual who can tell the difference between an Ale and a Lager or a Merlot from a Shiraz. Or perhaps someone excited to dive into the world of liquor brands that serve the nation. Join us as a Customer Experience Leader and elevate your retail leadership skills with one of Australia's leading liquor retailers.
You will collaborate with the Store Manager to maintain a visually appealing store and build an exceptional team. Your responsibilities will include managing inventory, creating a welcoming atmosphere, and making a tangible impact with your friendly service, crafting unforgettable moments for Australians nationwide.
What We're Looking For
* You have experience in fast-paced retail, hospitality, or customer-facing environments and want to learn about our products and grow with us.
* You're sociable, enjoy interacting with people, and are committed to delivering an outstanding customer experience.
* You excel at administrative tasks like payroll, rostering, managing liquor inventory, and ensuring everything remains well-organized and visually appealing in the store.
* You're driven by hitting store goals and boosting sales.
* You hold an RSA certification, or are willing to obtain one if you don't.
Why Work With Us
* Maintain more cash in your pocket: Eligible employees receive a 5% discount all year round on their supermarket and liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year.
* Reward through recognition: Give and receive recognition, linked to our core values, through our digital recognition platform. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from a range of retailers.
* Product exposure: Enhance your liquor knowledge through our learning modules, which include exclusive product discounts and giveaways to employees and regular in-store supplier visits and tastings where you'll be the first to see new releases.
* Opportunities for learning and development: Regardless of where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
* Investment in your future: Become a part-owner of the Coles Group. Our annual employee share plan allows eligible employees to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
* Paid parental leave: We understand how important your life outside work is and offer permanent employees paid parental leave to support you in balancing work and family.
About Our Recruitment Process
We're committed to building a gender-equitable team and a culture that's just as diverse, inclusive, and welcoming as the communities we serve. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.