Role Overview
We're seeking a highly skilled individual to provide exceptional customer service and support across various retail environments.
Key Responsibilities:
* Deliver outstanding customer experience by serving, supporting and offering assistance on checkouts, self-service tills and kiosks as well as petrol stations.
* Pick and select high-quality products for customers using our On-demand grocery ordering service and assist with Click & Collect parcels.
* Develop in-depth knowledge of products, services and promotions to provide personalized recommendations.
* Address customer complaints, refunds, shelf tickets and advertising inquiries.
* Work flexibly across the store as needed, adapting to changing circumstances and priorities.
Requirements:
* Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
* Able to thrive in fast-paced, physically demanding environments while maintaining a high level of productivity.
* Take ownership of tasks and use initiative to resolve problems and improve processes.
* Be prepared to work flexibly and productively across the store, learning new skills and taking on additional responsibilities.
* Comfortable with technology and willing to learn new digital tools and systems to excel in the role.
* Attention to detail is essential, ensuring the store remains clean, organized and visually appealing at all times.
Benefits:
* Discount card offering 10% off at various retailers after four weeks, increasing to 15% every Friday and Saturday.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement based on working hours, plus maternity and paternity leave.
* Pension scheme matching between 4-7.5% of pension contributions.
* Employee share schemes allowing purchase of company shares at discounted prices.
* Shopping discounts and special offers on gym memberships, restaurants, holidays and more.
* Wellbeing support through confidential employee assistance programs.
Working Environment:
We strive to create an inclusive workplace where everyone can achieve their full potential and feel valued.
To support this goal, colleagues may be entitled to enhanced discretionary leave for families, as well as resources to understand and support their role and team effectively.
Internal colleague networks promote representation and help identify barriers that colleagues may face.
Development opportunities, mentorship and career progression pathways are available to help colleagues grow and succeed.