COMPANY PROFILE:
This successful Australian company employs 400+ staff nationally and has helped 10,000+ everyday Australian's achieve their dreams.
* Join a friendly, motivated and welcoming IT team who are delivering great outcomes for end users
* Full time in office role located in North West Sydney with free onsite parking.
* Involvement in BAU support and projects.
ROLE SNAPSHOT:
Application Support Analyst role to support internal users across several core business applications (all vendor based).
You'll act as a key liaison with vendors (escalations/improvements) and support business improvement through data analysis and reporting.
Team-based role involving considerable collaboration, problem solving, and end-user interaction.
Responsibilities include:
* Act as the first point of contact for all core business applications issues.
* Investigate, analyse, and diagnose application-related issues to identify root causes and troubleshoot through to resolution.
* Act as the key point of contact with application vendors for escalated issues and system enhancements.
* Monitor and troubleshoot application and database performance (MS SQL).
* Write and optimise SQL queries for reporting and troubleshooting.
* Develop and modify reports using Crystal Reports, SSRS and MS Access.
* End user training.
* Assist in testing, deployment, and support of new applications/upgrades.
* Ensure IT security and integrity is maintained across all applications.
* Provide after-hours support as required.
* Maintain up-to-date documentation
* This is a full time in office role.
REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES:
Suitable for an Application Support professional with proven experience triaging, troubleshooting and resolving software-related issues.
MS SQL Server (query and report writing) skills are required, as is the need to be full time in the office.
The following is required:
* Proven Application/Software Support experience with the triage & troubleshooting of software-related issues.
* 1-3 years MS SQL Server experience, troubleshooting/writing SQL queries and writing/modify reports.
* Demonstrate good knowledge of MS SQL databases - data locations, structure, interactions etc.
* Windows Server experience is beneficial.
* Personality & attitude - proactive with a good sense of accountability capable of working independently and self-management, yet not afraid to ask questions and collaborate with others.
Friendly and approachable with excellent communication skills who wants to pursue a career in application/software support.
* Able to work full time in the office.
This is a full-time permanent role located in North West Sydney with free parking (full time in office) and is offering $90,000 - $95,000+super - depending on experience.
*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.
Apply Today
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This is an on-site position.
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