Executive manager / crew lead - customer identity & digital trust services (identification) (sydney)

You are passionate about creating market leading customer identity experiences to positively drive engagement with customers and keep them safe.

• You deeply understand customer identity and digital security and have knowledge of industry advancements in these areas.
• Join us as we transform how identity is done at CBA and build out a modern customer identity platform with services that enable safe, secure and seamless banking through brilliant digital customer experiences.

As the Executive Manager (Crew Lead) for Authentication, you will be an experienced professional driven by a desire to execute on the vision to deliver exceptional customer identity experiences to our customers, bankers and partners.

• You will lead a value stream to build and guide high performing squads to deliver outcomes that fundamentally shift the customer identity experience and unlock more value.
• You will define and deploy a range of strong and secure authenticators to protect customers and prevent fraud and scams.
• You will also be accountable for overseeing the implementation of an authentication assurance framework that will enable customers to access digital channels whilst protecting them during key journeys with step‐up/MFA.
• Your passion for and ability to solve complex problems is key to delivering these high‐quality solutions to market.
• You will draw from your strong digital delivery experience to constantly push the boundaries of innovation to deliver market leading capability and make CBA the safest place for customers to manage their money.
• You will partner with Group Security and Retail Technology to contribute to the vision, strategy and roadmap for authentication.
• You will have strong experience in identity and authentication solutions, protocols/standards and products, and stay abreast of new and emerging technology.
• You have a high tolerance for complexity and ambiguity coupled with resilience and tenacity to see things through.
• You have experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery.

We are here to build world‐class experiences for our customers that go beyond design to improve the financial wellbeing of each user. As someone who naturally balances product strategy, deep thinking with imagination and design, you're a natural for coming up with great ideas. As a team we're constantly striving to be the best in digital, pushing the boundaries to provide an unrivaled, personalised user experience across every product.

Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture.

• Demonstrated leadership, influencing and facilitation skills with a range of senior stakeholders.
• Proven track record in building high performing teams across business and technology.
• Experience in customer identity and digital security, with knowledge of various authentication methods including passwordless, biometrics, token‐based authentication and FIDO2; understanding of passive data signals for additional strength and protection.
• End‐to‐end accountability for setting the strategic direction and roadmap, as well as delivering complex initiatives.
• Strong organisational skills with the ability to operate independently in a agile, fast‐paced environment.
• Proven success in implementing innovative technology and digital security solutions to strengthen controls in preventing fraud and scams.
• Expert written communication and presentation skills.
• Effective interpersonal skills – collaboration, influencing, negotiation, conflict resolution.

Here, you'll collaborate with the best engineers in the country that emphasise open communication, quality work and a culture of excellence. Your hard work will pay dividends, being able to tap into flexibility, great rewards and the ability to drive your own career growth, knowing you'll have our support every step of the way.