Ahoy there
The Concierge Air Specialist (My Cruise) in a travel agency call centre is responsible for assisting clients with air travel arrangements related to their cruise vacations. This role involves providing expert travel advice, booking and managing flights, handling changes or issues with air travel, and offering a high level of personalized service to ensure seamless travel experiences for cruise clients. The position requires strong communication, attention to detail, customer service skills, and proficiency in managing complex travel itineraries.
What You'll Be Doing...
* Book and manage flights aligned with cruise schedules.
* Provide expert advice on routes, airports, and travel options.
* Handle changes, cancellations, and resolve travel issues promptly.
* Coordinate with cruise teams for seamless embarkation and disembarkation.
* Promote premium air services and travel enhancements.
* Maintain accurate records and collaborate across departments.
Who You Are...
* Experience: Background in travel, airline, or customer service; call centre experience a plus.
* Technical: Familiarity with GDS (Amadeus, Sabre, Galileo) and CRM systems.
* Customer Service: Strong communication, problem-solving, and ability to handle complex inquiries professionally.
* Attention to Detail: Accurate handling of multiple bookings and client requests.
* Sales: Ability to upsell upgrades and travel enhancements.
* Time Management: Efficient multitasking in a fast-paced environment.
* Languages: Fluency in English; additional languages an advantage.
* Education: High school diploma required; degree in Hospitality/Tourism preferred.
* Working Conditions: Rotating roster including weekends/public holidays in a dynamic, customer-focused environment.
Your awesome extras...
Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations
Catapult your career across a network of brands and businesses in an evolving industry
Say no to full price Nab discounts on travel and more thanks to our sweet rewards program
Access to industry leading health and well - being programs and financial advisors
Set up shop in a swanky beachfront office in Broadbeach
Enjoy social events to promote networking, celebration of wins, and sometimes just for fun
Take volunteer leave as part of giving back to the local community
Ready to Start Your Journey?
If you're excited to kickstart your career in the travel industry, we want to hear from you Apply now and let's embark on this adventure together Explore the world and make a difference—one customer at a time
IGNT
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.