Job Overview
The Sales Support and Customer Success Manager plays a pivotal role in driving sales growth and ensuring customer satisfaction. This role focuses on two main objectives:
• Sales Support: Enhancing the efficiency of the sales team by handling administrative tasks, managing orders in Salesforce, and streamlining processes.
• Customer Success: Fostering strong relationships with customers through proactive communication, campaign reporting, and relationship building to boost retention and loyalty.
Key Responsibilities
Support & Administration:
• Manage routine administrative tasks for the sales teams.
• Assist sales teams with order management, customer agreements, and reporting.
• Create data-driven dashboards and reports to provide insights on sales performance, market trends, and new opportunities.
• Maintain and develop Salesforce, ensuring data accuracy and providing training to new joiners.
• Collaborate with internal teams to ensure smooth operations.
• Prepare sales reports, contracts, and competitor analyses.
• Handle client inquiries and ensure efficient communication.
Customer Success:
• Develop and maintain strong relationships with key customers, understanding their goals and needs.
• Proactively communicate with customers to ensure they achieve desired outcomes.
• Lead customer onboarding and training programs.
• Deliver insightful post-campaign reports with actionable recommendations.
• Identify and resolve customer issues to enhance satisfaction and reduce churn.
• Promote new features and products to drive customer value.
• Collaborate with internal teams to ensure a seamless customer journey.
Person Specification
The ideal candidate will have proven experience in sales support or customer success, with strong Salesforce skills and excellent communication, organization, and reporting abilities. Proficiency in MS Office (Word, Excel) is also essential. Additionally, the ability to work independently and collaboratively is required.