Site Manager Job Summary
This key leadership role oversees and leads operations at two sites, contributing to ongoing business success while developing a high-performing team and delivering outstanding customer service.
Main Responsibilities:
* Manage day-to-day operations to ensure KPIs are met.
* Drive improvements in service quality and oversee customer relations.
* Play a key role in budgeting, forecasting, and achieving business goals.
Safety & Operational Excellence:
Develop and foster a culture of safety, operational excellence, and continuous improvement. Achieve year-on-year improvements in safety and operational metrics across both sites. Lead the implementation of HSE management systems.
Business & Market Planning:
Develop and deliver business and market plans that execute the operational strategy. Identify and pursue opportunities for additional services and solutions with existing customers.
Customer Service Leadership:
Champion superior customer service, focusing on delivering high-quality experiences and driving positive customer satisfaction through regular feedback and KPI management. Build, develop, and retain high-performing teams through effective people management strategies.