Your new company
Join a global leader in hearing technology, committed to improving the lives of people with hearing loss.
Your new role
* Acting as the main account contact for customer service queries
* Processing phone, email and fax orders and ensuring timely dispatch
* Following up with customers post visit and supporting sales staff
* Providing updates on order status and resolving customer issues
* Handling complaints and escalating when required
* Coordinating courier bookings, urgent dispatches and general customer requests
What you'll need to succeed
* Previous experience in call centre role is essential
* Experience with SAP and/or Salesforce is advantageous.
* Excellent communication skills with a confident and pleasant phone manner
* Strong computer skills, including Microsoft Office
* High attention to detail and accuracy in data entry
* Ability to manage a wide range of tasks in a fast paced environment
* Empathy, professionalism and a proactive approach to problem solving
* Ability to build strong relationships with customers and internal teams
What you'll get in return
* $37-39 p/h + super (experience depending on)
* 2-3 month role with potential extension/permanency
* Free on-site parking
* The opportunity to work with an innovative, mission driven medical technology company
* A supportive team environment with training provided
* The chance to make a genuine impact on customers' quality of life
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.