Responsible for the day-to-day operation of the Aquatic Programs, teaching staff and daily customer service operations within the Health & Sports Precinct.
•Commercial Services and Technology Parks – Mt Helen Campus
•Full-time, fixed-term appointment until June 2027
•HEW 5 - $79,177 p.a. plus up to 17% superannuationPosition closing date: 08/02/2026
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
As the Aquatics and Programs Officer, you will be responsible for the day-to-day operation of the Aquatic Programs, teaching staff and daily customer service operations within the Health & Sports Precinct. Providing a high-quality service to members, guests and corporate clients, you will contribute to the overall operation of Heath, Sports and Aquatic Centre (HSAC) by providing a central point of contact for the aquatic programs, members and guests.
You will:
* lead and supervise high-functioning and high-performing aquatic Learn to Swim programs;
* lead, supervise and train the aquatic education staff within the Health & Sports Precinct to ensure high-quality programs are being taught and staff offer great educational experience and customer service;
* oversee and implement correct documentation, guideline procedures and OH&S requirements;
* monitor the HSAC phone and email account and responding to all contacts in a timely fashion; and
* oversee HSAC group fitness classes.
About you
You will possess demonstrated experience engaging in and building positive relationships with clients and staff, preferably in a recreational facility context. Experience in retail sales with a knowledge of sports products would be advantageous.
You will possess:
* demonstrated ability to utilise computer programs efficiently and capacity to adapt to new systems;
* demonstrated ability to ensure compliance with the required standards and OHS guidelines associated gym & pool procedures;
* customer service and communication skills and a genuine desire to assist people in meeting their needs;
* the ability to prioritise tasks and work efficiently while under time and customer pressure; and
* availability to work outside of normal office hours.
All University positions delivering education and/or services to children must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday, 8 February 2026
Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
View position description
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