Full Time | Coffs Harbour | 9-day fortnight option | Salary packaging | Make a real impact
Support Students from Start to Success
Are you detail-oriented, organised, and passionate about helping people achieve their goals? Join ETC as a Student Support Officer and play a vital role in guiding students through their entire learning journey across a range of vocational training programs including aged care, childcare, business, and community services.
This is a dynamic position within a Registered Training Organisation (RTO), supporting adult learners including job seekers, apprentices, and working professionals.
Why Join Us?
At ETC, we celebrate diversity and inclusion, and we believe everyone has something unique to bring to our teams. We are an equal opportunity employer, and we want YOU to join us — no matter your background or experience. We actively encourage applications from Aboriginal and Torres Strait Islander peoples, neurodiverse individuals, people with disability, including those with hidden disabilities, LGBTIQA+ communities, culturally and linguistically diverse people, and anyone who may not have felt included in traditional workplaces. A diverse workforce makes us stronger and better at what we do.
What You’ll Be Doing:
As a Student Support Officer, you’ll be the go-to person for students throughout their training experience. Your day-to-day will include:
* Supporting students with enrolment, induction, and course enquiries
* Maintaining accurate student records and documentation
* Scheduling training sessions, assessments, and student events
* Communicating regularly with students and trainers to ensure smooth operations
* Monitoring student progress and assisting with compliance reporting
* Ensuring all processes meet RTO Standards and contract requirements
What You’ll Bring
* Strong attention to detail and organisational skills
* Excellent written and verbal communication
* Experience with Microsoft Office, LMS & SMS systems
* Ability to work collaboratively in a team environment
* A recent, clear National Police Check
* A current NSW Working With Children Check
Bonus if you have:
* Experience in administration or student services
* Knowledge of RTO compliance and training industry
* Familiarity with aXcelerate and Laserfiche systems
How to Apply
Click “Apply” to submit your resume and cover letter (saved as ONE document). Applications must be submitted via our recruitment portal.
Applications close: Friday, 1st August 2025 at 11:59pm
Questions? Contact Hayley Lothian Team Leader Student Support at hayley.lothian@etcltd.com.au
Please visit our Careers Page to view the full position description, explore other vacancies, and learn more about ETC and our culture.
Need a Hand?
We’re committed to making our recruitment process as inclusive and accessible as possible. If you need any accommodations or adjustments, just email us at human.resources@etcltd.com.au — we’ll work with you to meet your specific needs.
Why You’ll Love ETC
ETC is a leading not-for-profit provider in employment, training, and business services, with over 35 years of experience across NSW and QLD. We’re innovative, progressive, and committed to making a positive impact in the lives of our participants and the communities we serve.
We also offer:
* Competitive salary + salary packaging
* 9-day fortnight and flexible work options
* Extra leave for birthdays, community service, and long service
* Paid parental leave (8 weeks primary, 3 weeks secondary)
* Health & wellbeing programs, EAP, and career development
* A supportive, inclusive team culture where you can thrive
We consider our employees the heartbeat of our organisation. At ETC, we’re more than a workplace — we’re a community built on Respect, Integrity, Success, and Empowerment. Together, we RISE.
Our Ref: RA25135