Join to apply for the Communications Manager role at Commonwealth Bank
Join to apply for the Communications Manager role at Commonwealth Bank
See yourself in our team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.
See yourself in our team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.
This role sits within the Customer Service Network (CSN) Communications Team. We are part of the CSN Crew. Our team is responsible for delivering operational and strategic communications, executive communications, events, people engagement, and transforming our traditional and digital current communications channels.
As well as running our own communications-specific projects and workload, we support other teams in delivering key strategic initiatives to the business. The work we do is critical in ensuring our customer-facing and support office teams around the country have the information they need to do their jobs effectively and deliver exceptional customer experiences.
Do work that matters
As a Communications Manager, you will work as an integral part of the CSN Communications team by:
* Assisting with the delivery of communication activities for initiatives being delivered by the team, and responding quickly to incidents and issues as they arise
* Owning your own portfolio of communications projects and operational channels, and working with stakeholders across the business to plan and deliver appropriate, relevant, timely communications
* Managing the production process (from writing through to proofing, design and distribution) for important resources for our branch network and support teams
* Working with external suppliers on a significant strategic project for our people, including maintaining governance materials, running work-in-progress meetings and ensuring any issues are dealt with as they arise, and engaging our people in a consultation process as well as sharing the outcomes with them
* Developing and maintaining key CSN digital assets, including the intranet, standard operating procedures, style guides, talking points, Viva Engage channels and Teams channels
* Providing writing, editing and proofreading support to the broader team
* Providing communications advice and support to other teams across the CSN business
* Actively engaging with our stakeholders to improve the way we manage, create and deliver strategic and operational communications
What will help you succeed:
* Demonstrated experience in an internal communications role.
* Preferred knowledge of retail banking and/or the financial services industry.
* Knowledge of and engagement with latest forms of digital, social media and technology-led communication methods
* Relevant tertiary qualifications
* Proven ability to write clear and concise content and to shape messages to connect with different audiences
* Proven ability to create and manage a communications schedule, effectively prioritise work and deliver to deadline in an environment where change is the only constant
* Ability to assess the people impacts of changes, connect the dots across multiple projects and BAU initiatives, and propose mitigating communications activities to ensure successful outcomes
* People engagement skills and strong stakeholder management
* Exceptional interpersonal and communication skills, with the ability to liaise with and influence senior management
* Change delivery experience – ideally in organisational, tech and/or process change
If this sounds like you, please apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 13/06/2025
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing, Public Relations, and Writing/Editing
Referrals increase your chances of interviewing at Commonwealth Bank by 2x
Get notified about new Communications Manager jobs in Sydney, New South Wales, Australia .
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Frenchs Forest, New South Wales, Australia 3 weeks ago
Millers Point, New South Wales, Australia 1 week ago
Strathfield, New South Wales, Australia A$120,000.00-A$130,000.00 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Marketing Manager, Engagement and Retention
Sydney, New South Wales, Australia 10 hours ago
Account Manager, Social Media & Special Projects (Sydney)
Greater Sydney Area $75,000.00-$85,000.00 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
Sydney Olympic Park, New South Wales, Australia 2 weeks ago
Director Project Delivery Communications
Sydney, New South Wales, Australia 3 weeks ago
Darlington, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 10 months ago
Government Communications Manager/Director (Middle East)
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 4 weeks ago
Chatswood, New South Wales, Australia 3 days ago
St Leonards, New South Wales, Australia 1 week ago
Macquarie Park, New South Wales, Australia 2 weeks ago
Assistant Marketing Manager - Australian Market (Based in Hong Kong)
Chatswood, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia A$120,000.00-A$140,000.00 3 weeks ago
Sydney, New South Wales, Australia A$130,000.00-A$145,000.00 1 day ago
Influencer Marketing Strategic Campaign Manager
Sydney, New South Wales, Australia 5 days ago
Marketing Manager – Cybersecurity Consulting
Sydney, New South Wales, Australia 3 days ago
Communication and Interior Design Manager
Sydney, New South Wales, Australia 3 weeks ago
Surry Hills, New South Wales, Australia 2 weeks ago
Communications & Content Manager - Six Month Fixed Term Contract
Sydney, New South Wales, Australia 21 hours ago
Sydney, New South Wales, Australia 20 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr