We are seeking a dynamic, self starter to join a busy customer service team in Heathwood. As the Customer Service Officer, you will be responsible for the developing effective relationships with the clients national customer base.
Primary Roles and Responsibility
* Responding to online and phone enquiries in a timely and professional manner
* Performing bookings and schedules for staff and delivery drivers
* Following up on deliveries and ensuring DIFOT is adhered to
* Assisting Customers with claims relating to damages, breakages and/or incomplete goods
* Create strong relationships with customers and offering quick and responsive updates
* Liaise with the warehouse and factory staff in regards to damage claims
* Document all claims and enquiries into the company database
* Represent the company in a professional and positive manner at all times
* Scheduling of deliveries
To be successful you will need to demonstrate:
* Experience in Customer Service, Internal Sales and/or Administration
* A self starter who can work unsupervised and independently
* Strong problem solving skills and a solutions focused attitude essential
* Strong computer literacy with experience in Microsoft suite
* Be a positive, solutions focused customer service officer
* High levels of attention to detail and a passion for streamlining and enhancing efficiency's
* Team first mentality, with a passion for supporting and helping others
Customer Service Officer • Forest Lake, Brisbane, Australia
#J-18808-Ljbffr