We are seeking an enthusiastic customer service professional to deliver exceptional banking experiences that matter. As a key member of our retail team, you will work closely with customers to understand their financial needs and provide holistic solutions. Your role will involve having in-depth conversations with customers about their overall banking needs, supporting them with enquiries and account maintenance, and completing financial health checks to identify areas for improvement. You will also be responsible for providing options for customers through education and demonstration of our in-branch technology and digital banking services, as well as problem-solving and providing effective solutions while championing our processes and procedures. To succeed in this role, you will need excellent communication skills, the ability to articulate financial terms clearly, and a genuine interest in building a career that improves the financial wellbeing and lives of our customers. We are looking for individuals who have proven experience delivering exceptional customer service in financial services, retail or hospitality, and can work in a busy and driven environment. If you are passionate about providing outstanding customer experiences and have a strong commitment to excellence, we want to hear from you. Key responsibilities include: