Overview
GPC Asia Pacific is currently seeking a talented customer service expert to join our finance team as a Store Network Credit Officer on a Fixed Term 6 Months basis, to complement our Rowville Support Office.
What You Will Be Doing
* Customer Service: Make and receive phone calls from customers and our store network; handle customer complaints and resolve queries; process journals to resolve banking/receipting issues; provide genuine, friendly, prompt service.
* Debt collection / credit control: Contact customers/stores to investigate late payments and payment options; negotiate a payment plan; place accounts on stop credit as required; check and investigate disputes or discrepancies with customer accounts.
* Account Maintenance: Account maintenance and set up; set credit limits for customers; ensure appropriate security processes; reconciliations and receipting; ensure all Key Accounts are reconciled; reporting as required; administration.
About You
* Previous experience in a similar role
* Customer service experience
* Be available full-time hours, 8am – 4pm
* Demonstrated ability to provide exceptional customer service and develop strong professional relationships
* Excellent verbal and written communication skills
* Intermediate mathematical and literacy skills
* Intermediate computer skills, and confidence with Excel
* Previous experience working with D365 is advantageous
Benefits / Why We Love Working Here
* Part of a global organisation
* Successful, stable, growing business
* Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more
* Attractive product discounts across all GPC AP businesses
* Strong rewards & recognition programs
* A supportive team environment with talented people
* Employee Assistance Program for team members and their families
* Career development prospects
* Strong values-based foundations
* Innovation and forward movement are a reality
About Us
With 100 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand. With 6,000 employees, GPC Asia Pacific operates a number of portfolio businesses in the automotive parts market, including Repco, NAPA, AMX and McLeod Accessories.
Equal Opportunity
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC recruits, hires, trains, promotes, assigns, transfers and terminates employees based on ability, achievement, experience and conduct and other legitimate business reasons.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Motor Vehicle Manufacturing
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