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QLeave is a statutory authority administering portable long service leave schemes for workers in the building and construction, contract cleaning, and community services industries. With over $1.5 billion in funds under management, we ensure that Queensland's workers receive the benefits they've earned. Our commitment to strong governance, accountability, and service excellence underpins everything we do.
About the Role
As a Senior Program Officer, you will support the delivery of a range of projects and initiatives that contribute to QLeave's future direction and strategic goals. You will business partner with colleagues to support the implementation of a coordinated program of work.
Your Responsibilities
* Act as a business representative to support the implementation of new processes and systems, including their development, customisation, and integration with existing processes and systems.
* Conduct gap analyses on business templates and coordinate the development and implementation of updated templates within the Operations Teams.
* Create wireframes and engage with stakeholders on system-related inquiries and meetings, including coordinating with the external stakeholders engaged to deliver the system.
* Create and contribute to the production of artefacts and reports for the implementation of new processes and systems.
* Collaborate with the other project subject matter experts, business representatives, QLeave internal teams and external stakeholders to undertake project delivery preparation and contribute to ensuring that project timelines are met.
* Work with partners and vendors to provide high-level advice on solutions for complex business problems.
For a complete overview of the responsibilities of this role, please refer to the role description.
What We're Looking For
QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities.
For this role, we will consider how well you:
* Demonstrate effective communication and collaboration with internal and external stakeholders, including the ability to identify and escalate issues when necessary.
* Apply strong problem-solving skills and demonstrate proficiency in digital technologies and systems analysis, with an attention to detail in developing, documenting, and implementing systems and processes, and an ability to adapt to new systems and processes.
* Build and maintain productive relationships with internal project stakeholders and external technology vendors to support the successful delivery of project outcomes.
Prior experience in project management, systems analysis, CRM implementation, and/or administrative processing will be favourably regarded.
How to Apply
If you're passionate about supporting strategic project delivery, we'd love to hear from you.
Your application must include:
* A detailed resume outlining your qualifications, experience, and achievements.
* A brief cover letter (1-2 pages) explaining your motivation for the role and how your skills align with the requirements.
For further information or a confidential discussion, please contact Sally Hardiman at [emailprotected] .
QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.
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Your application will include the following questions:
Title: Phone Street Address 1 Town or Suburb Postcode State Country What is your current Australian work status? Are you currently employed by the Queensland Government? If yes, Current Job Title (N/A if Not Applicable) Government ID Number (N/A if Not Applicable) Have you ever received a voluntary medical retirement benefit from a Queensland Government entity, or an early retirement, redundancy or retrenchment benefit within the last 12 months or a voluntary separation payment within the last 3 years? Queensland Government Entity received from? (N/A if Not Applicable) If yes, please indicate the type of benefit received? (N/A if Not Applicable) Do you belong to any of the following groups - People with disability Aboriginal people Culturally and linguistically diverse background Torres Strait Islander people Women Australian South Sea Islander Have you served in the Australian Defence Force Where did you find out about this Job?
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