About the Role
This is a fantastic opportunity to join our Registration and Licensing (R&L) division, where you will play a vital role in ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers.
As part of our South East Region, you will be predominantly based out of Warragul Customer Service Centre. Our R&L division significantly contributes to road safety by delivering registration and licensing services around the needs of our customers in a dynamic environment.
You will work collaboratively with our team to achieve key targets and support corporate change initiatives. If you have exceptional customer service skills, excellent communication skills and adaptability, then we would love to hear from you.
We offer competitive salary and benefits, including opportunities to earn a bonus. We also provide flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave.
Key Responsibilities:
1. Deliver registration and licensing services to our customers in a timely and courteous manner.
2. Investigate and resolve customer enquiries effectively.
3. Exercise judgement to suggest improvements to customer service delivery processes and tools.
4. Work collaboratively as an effective team member to achieve key targets and individual performance goals.
What We Are Looking For:
1. Exceptional customer service skills.
2. Excellent communication skills and a strong work ethic.
3. Adaptability and flexibility in response to change.
4. A team player who can go above and beyond when required.
5. Intermediate computer literacy skills.
Our Culture:
Innovation powers progress at VicRoads. We empower our people to learn and grow, focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep our community moving.
What We Offer:
* Competitive salary and benefits.
* Flexible working arrangements and family-friendly practices.
* Opportunities for professional and personal development.
How to Apply:
We encourage applications from people of all genders, backgrounds and communities. Please submit your application via the 'Apply' button. Applications should include a resume and a brief covering letter.