Job Summary
Practice Coordinator 3 – Temporary assignment (4‐5 months, possibility of extension). The role serves as the face of the Practice, collaborating with administrative, clinical, and management teams. Responsibilities include seamless operations, exceptional customer service, scheduling, referrals, revenue cycle management, and patient care coordination.
Key Responsibilities
* New Patient Scheduling and Processing – Manage referral work queues and act as primary contact for referring physicians and new patients. Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information. Explain first appointment procedures to patients and manage expectations.
* Advanced New Patient Scheduling & Coordination – Secure outside medical records, prioritize scheduling for complex patients, inform patients about treatment options, and coordinate care with various clinical disciplines and external providers.
* Surgery Scheduling & Advanced Surgery Scheduling – Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff, manage complex scheduling, secure authorizations, and coordinate post‐surgical appointments and paperwork.
* Revenue Cycle – Perform cash collection, communicate financial policies to patients, obtain insurance authorizations, monitor provider open charts, work on denials, and secure complex authorizations.
* Administrative And Patient Care Coordination – Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem‐solving patient needs.
* APeX And IT Specific Skills – Perform APeX‐specific tasks, manage referrals and appointments, and utilize various functionalities for patient care coordination.
* Environmental Responsibilities, General Performance, And Customer Service Outreach – Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints.
* Lead Role Duties – Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department.
The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position, use the job code to search TCS Non‐Academic Titles (https://tcs.ucop.edu/non-academic-titles). Offer will consider candidate experience and current salary level of similar roles. For benefits information visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.
Department Description
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off‐campus locations. Temporary employees may support special projects, cover for staff on leave, or fill vacant positions during recruitment. Many temporarily hired staff transition to career and limited appointment positions.
Required Qualifications
* High school graduate with 4 years related experience; OR college degree with 6 months related experience; OR equivalent combination of education and experience.
* Experience with in‐person client service.
* Scheduling patients.
* Strong computer skills, including basic keyboarding and experience with at least two Office‐type programs (Outlook, Word, Excel). Proven ability to navigate multiple patient record systems. Ability to work at a computer terminal with telephone headphones for extended periods.
* Ability to analyze situations, prioritize, develop solutions, and make recommendations.
* Ability to work with minimal supervision and use good judgment under deadline pressures.
* Excellent customer service, communication, and interpersonal skills (telephone and in‐person).
* Basic math skills.
* Ability to handle a wide variety of individuals sensitively and effectively.
* Excellent organizational and problem‐solving skills.
* Strong writing skills, including the ability to compose, edit, and proof a variety of documents.
* Demonstrated administrative/office coordination skills.
* Demonstrated knowledge of medical practice terminology.
Preferred Qualifications
* EPIC/APeX strongly preferred.
* Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
* Experience in ambulatory settings.
* Prior experience with appointment, ancillary service, or surgical scheduling.
* Bilingual or multilingual capability (Spanish, Cantonese, Russian).
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‐level education in the life sciences and health professions, and excellence in patient care. UCSF is the only campus in the 10‐campus UC system dedicated exclusively to health sciences and is home to five Nobel laureates.
Pride Values
UCSF values professionalism, respect, integrity, diversity, and excellence – known as PRIDE values. It is also committed to equity in all facets of employment and care.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization and Contact
TEPJob Code: 004818 PRACTICE CRD 3Job Category: Administrative Support, Professional and Managerial, Support Services, Temporary EmploymentBargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)Employee Class: Temporary EmploymentPercentage: 100%Location: Brisbane, CA (Campus: Brisbane)Work Style: Fully On‐SiteShift: Days (8 Hours)
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