**The role**
Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service.
- Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by our panel suppliers;
- Produce detailed reports, determine cause, coverage, damage and best repair methods;
- Review scope of works and expert reports to ensure the most cost effective and timely method of repairs;
- Build and maintain relationships with internal and external stakeholders including; local authorities and third-party building surveyors.
- Negotiate and define the scope of work and associated costing with key stakeholders;
- End to end claim management, managing a range of cost, quality and service controls in conjunction with the Claims Operations Team.
- To achieve consistent adherence to key performance measures (KPI)
- Submitting reports, reviewing SOW's and documentation in a timely manner (as per set SLA's)
- This position is based full-time at our Lidcombe**office
**What experience you'll bring**
- Previous experience working within the insurance, building or construction industry highly desirable
- Exceptional customer service and supplier relationship management experience
- Ability to thrive in fast paced high pressure environments
- Ability to prepare scope of works, quotes and estimations extremely advantageous
- Confident using technology
**The benefits of working at A&G**
- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Work flexibility -** with options to work from home two days per week.
- ** Options for leave** - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we've got learning and professional development opportunities to suit everyone.
- ** Give back**:
- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Perks App**:
- Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
**About us**
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Assessing damage/loss to insured home and/or contents and supervising and coordinating repair work to ensure restoration with mínimal inconvenience to the policy holder and at a fair and reasonable cost to the insurer.