Location: Dubbo, NSW, AU, ****
At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - *****, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
Service Advisor | Dubbo
We're looking for a proactive and detail-driven Service Advisor to support our Dubbo branch. In this role, you will be the go-to expert for estimating rebuild costs, planning workshop schedules, and ensuring every job meets Caterpillar's world-class standards.
This is more than just quoting jobs—it's about problem-solving, building strong relationships, and driving efficiency. You will collaborate with a skilled team, keep projects on track, and deliver exceptional service to our customers.
What You'll Do
Analyse rebuild projects and develop plans for successful outcomes
Prepare accurate scopes of work, estimates, and quotations
Build strong relationships with customers and internal teams to ensure clarity and confidence in every job
Maintain a library of pricing and quotation data for streamlined processes
Identify opportunities to improve workflows, boost efficiency, and enhance customer experience
Skills & Experience
Australian recognised mechanical trade qualification highly regarded
Demonstrated experience within a project management or estimating role
Experience with pricing and planning systems and tools (MS Project, Smartsheet, Uptake, Excel)
Familiarity with Caterpillar products (desirable)
Excellent organisational skills with proven ability to manage fluctuating workloads
Ability to problem solve whilst having well-developed analytical & decision-making abilities
Excellent customer service skills with the ability to develop strong positive relationships
Communication skills with well-developed negotiation & conflict resolution skills
Computer literacy skills – MS Office
Benefits
Annual Remuneration and performance review
Income protection with 24/7 coverage
12 weeks paid parental leave (primary carer)
Online Learning Library to support your continued development
Refer a friend program – work alongside your mates and receive up to $****
Purchased Leave program
Opportunities for growth and development
Fitness Passport for the whole family
Employee Wellness Program
Discounted private health insurance
On-boarding and welcome day at our head office in Newcastle
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on and reference job number ****.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
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