GoCare Support Services offer a range of services to meet the needs and requirements of NDIS participants, this may include community access, personal care, accommodation, supported employment and workplace experience. Providing highest quality support that empowers people to achieve the best version of themselves and to engage in and enjoy their life. Go care is a Registered NDIS Provider, fully accredited for a diverse range of services.
Scope of the position
The SIL & Respite Team Leader oversees the day-to-day operations of Go Care group homes and respite ensuring the provision of high-quality, person-centred support and care to residents that optimises the quality of life of each person.
The Team Leader is the key contact and relationship champion with individual clients and carers.
They ensure a strong customer service ethos is implemented in the delivery of timely services.
The Team Leader is to ensure that services provided abide by the NDIS Quality & Safeguarding Framework and Code of Conduct. delivery of a contemporary, individualized, community based, inclusive model of care in residential support. Ensure the safety and rights of residents are maintained and supported at all times.
Who should apply for this role? This role is suitable for someone who would like to work for an organisation with a purpose of that is having positive impact for people with disabilities and their families.
We are looking for someone with Leadership and management quality that is able to work with client with complex needs and multiple stakeholders.
Qualifications required
Diploma of Community Services or Equivalent
Skills required
* Leadership - Experience in leading teams is essential
* Communication skills -The applicant should have good verbal and written communication skills
* Organisational skills-Highly proficient in managing multiple tasks, keeping records, updating files, organising rosters, managing sick leave and bidding shifts, data entry and filing
* Digital Literacy -Proficiency in the use of MS Word, MS Excel, One drive, google and digital systems
* Interpersonal skills -The applicant should have excellent interpersonal skills and be able to liaise with a range of possible stakeholders, including support staff, participants and director.
* Productivity Tools- The applicant should have knowledge or should be prepared to learn how to use productivity tools such as Trello, Canva
* NDIS -NDIS Worker Screening Clearance (this will need to be done before start of employment)
* NDIS -Experience in the NDIS field
Selection Criteria
* Demonstrated ability to work as a team and independently in a efficient and timely manner.
* Excellent time management, organisational, administrative, and problem-solving skills
* Excellent verbal and written communication skills • Understanding of the disability and NDIS sectors
* Effective communication skills
* Multi-stakeholder engagement abilities
* Problem solver
* Ability to develop a strong team culture and uphold core values
• Must be able to demonstrate strong leadership skills and leading a team
Key Responsibilities
1. Leadership, People Management & Culture Key Responsibilities • Train, supervise and mentor Support Workers, New Team Leaders, and Assistant Team Leaders
* Conduct 12‑monthly Performance Development Reviews (PDRs) for all SIL/Respite Support Staff and SIL/Respite Administration staff.
* Provide coaching, mentoring and constructive feedback to staff.
* Address performance concerns promptly and monitor team morale and wellbeing.
* Act as the main point of contact for all SIL and Respite support staff.
* Work collaboratively with the Administration Team and relevant departments.
* Foster an inclusive, respectful and values‑aligned team culture.
* Demonstrate and embed GOCare Core Values in day‑to‑day leadership practice.
* Lead by example and actively monitor staff compliance with organizational policies and procedures, addressing non-compliance through supervision, coaching and performance management process.
2. Recruitment, Onboarding & Workforce Capability (in collaboration with People & Culture) Key Responsibilities
* Assist in the recruitment of support staff, including shortlisting, interviews and selection as required.
* Coordinate and support onboarding processes in collaboration with the People & Culture Department.
* Conduct staff inductions covering GOCare policies, NDIS requirements, SIL/Respite operations and WHS.
* Implement and maintain training and capability development systems.
* Ensure completion of mandatory and role‑specific training. • Conduct structured follow‑up check‑ins with new staff at: o 4 weeks o 3 months o 6 months
* Identify and address early performance, wellbeing or capability concerns.
* Document onboarding, training and follow‑up outcomes in line with HR and confidentiality requirements.
3. Workforce Planning, Rostering & Leave Management Key Responsibilities
* Oversee rostering for Support Staff
* Ensure appropriate staffing levels and continuity of care.
* Manage annual leave requests for full‑time and part‑time Support Workers in line with operational requirements.
* Monitor daily After‑Hours On‑Call reports and attend to and address issues as required.
* Participate in 6‑monthly catch‑ups with After‑Hours On‑Call staff.
* Support the SIL & Respite Assistant Team Leader in workforce coordination.
4. Administration, Compliance & Reporting Key Responsibilities
* Maintain accurate, audit‑ready documentation including: o Duty statements o Participant snapshots and profiles o Crisis management plans o SIL house procedures and policies
* Maintain and manage the role of Medication APO, including legal compliance and submission of monthly reports.
* Scan, upload and archive documents into GOCare systems within required timeframes.
* Audit shift notes, incident reports, medical forms, treatment sheets and medication records. • Attend weekly Administration / Toolbox meetings and Services team meetings, including taking and distributing minutes.
* Maintain Confidentiality Practices on any HR related matters
* Contribute to the Services section of the Monthly Report.
* Complete online training modules (minimum 1 per week or as required).
* Remain up to date with NDIS legislation, policy and regulatory changes.
5. Quality, Risk & Continuous Improvement Key Responsibilities
* Identify gaps in service delivery, policies and procedures.
* Develop and update SIL and Respite policies and procedures as required.
* Lead and support continuous improvement initiatives.
* Act quickly to resolve operational issues and emerging risks.
* Proactively suggest service improvements to management.
* Conduct Mini Audits
6. Service Delivery, House Oversight & WHS Key Responsibilities
* Attend and work for each SIL house once per fortnight.
• During house visits:
* Check First Aid Kits and submit replenishment requests
* Conduct vehicle and safety checks
* Perform fire alarm tests
* Undertake mini audits of equipment and house operations
* Identify and report maintenance issues and follow up with relevant departments
* Conduct staff training as required
* • Ensure WHS compliance across all SIL and Respite sites.
7. Customer Service, Participant & Stakeholder Engagement Key Responsibilities
* Provide high‑quality customer service to participants, families, next of kin, support coordinators and external stakeholders.
* Respond to incoming calls and coordinate follow‑ups as required.
* Conduct regular participant and family follow‑ups (minimum once every 2 months).
* Conduct participants and stakeholders surveys as per Go Care Policy
* Maintain effective relationships with allied health professionals and external partners.
* Promote GOCare SIL and Respite services and identify growth opportunities.
8. Teamwork, Values & Professional Conduct Key Responsibilities
* Demonstrate and promote GOCare Core Values: Quality of Care, Community, Engagement, Employment, Empowerment and Teamwork.
* Collaborate proactively with internal teams and departments.
* Be supportive, accountable and responsive to team needs.
* Maintain professionalism, confidentiality and ethical conduct at all times.
9. Supervision, Performance & Accountability Key Responsibilities
* Participate in 12‑monthly Performance Development Reviews.
* Act on feedback and agreed development actions.
10. Other Requirements
Other administrative or operational duties as directed.
* Undertake direct disability support work during and outside business hours when required.
* 100% readiness to undertake direct support work when required.
* Flexibility to meet operational needs of SIL and Respite services
* Understanding IS and being able to support IS when needed.
Job Type: Full-time
Pay: $41.00 per hour
Expected hours: 38 per week
Work Location: In person