Team Leader Financial Accounting Operations
NSW Department of Customer Service – Orange NSW
Clerk Grade: 7/8
Salary Range: $113,574 to $125,720
Employment Type: Ongoing
Location: Orange based role - Hybrid opportunity.
Application Closing: Friday, 12th December 2025 (9:59am)
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
* Lead a small team responsible for delivering high-quality financial services across the cluster.
* Manage day-to-day operations, allocate resources, and monitor service delivery performance to ensure timely and accurate financial outcomes.
* Conduct and review complex reconciliations, liaise with auditors, and ensure month‑end and year‑end processes are completed effectively.
* Provide technical advice, prepare reports and briefs, and contribute to continuous improvement initiatives that enhance service delivery and financial data integrity.
This role is pivotal in maintaining strong internal controls, supporting audit readiness, and fostering collaborative relationships with internal and external stakeholders.
About You
You are a seasoned supervisor or team leader with demonstrated experience in managing financial operations and leading teams in a complex environment. You bring a strong understanding of financial accounting principles, reconciliation processes, and audit requirements, supported by a degree in finance, and/or extensive practical experience.
You are proactive, detail‑oriented, and committed to delivering high-quality outcomes. Your ability to communicate effectively, manage competing priorities, and build strong working relationships enables you to lead your team with confidence and clarity.
You thrive in a collaborative environment, are comfortable navigating change, and are passionate about continuous improvement. Your leadership style fosters engagement, accountability, and a culture of excellence.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements, across other DCS locations.
Contact Jyothsna Jain via *******@customerservice.nsw.gov.au for enquiries relating to recruitment.
Benefits
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
Support and adjustments available for the recruitment process
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact *******@customerservice.nsw.gov.au or 8***.
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