Hotel Brand: InterContinentalLocation: Australia, Queensland, Hayman IslandHotel: Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school-aged children as our island offers a State Primary School.About usAs the Front Office Manager, you’ll be the face of the guest experience, leading a dynamic team to create an unforgettable stay for each and every guest. You’ll work side-by-side with your team to ensure smooth operations across the front desk and guest services. Your energy and passion will inspire excellence, ensuring that every guest interaction is delivered with the highest level of care. With your strategic mindset and hands-on leadership, you’ll drive the team to meet targets, exceed expectations, and deliver that iconic luxury experience our guests expect.What we need from youWe’re looking for an enthusiastic, proactive leader who thrives in a fast-paced, luxury environment. You know how to make every guest feel special, anticipate their needs, and resolve any issues with style and grace. If you’re a natural problem solver with a passion for service excellence, we want you! Here’s what you’ll need to succeed in this role:Experience – You’ve got at least two years in a managerial role in the hospitality industry, ideally in a front desk or guest services leadership position at a luxury, 5-star property.Problem-Solving Skills – You know how to handle challenges quickly and efficiently, ensuring clear communication and prompt resolutions for our guests.Tech-Savvy – You’re fluent in Opera PMS and the Microsoft Office Suite, with the ability to adapt to new tech quickly to stay ahead of the curve.Flexibility – The world of luxury hospitality is ever-changing, so you’re prepared to work nights, weekends, and holidays with a positive attitude and a can-do spirit.Team Leadership – You’re an inspiring leader who knows how to motivate, coach, and develop your team, ensuring everyone is aligned and working towards delivering exceptional guest experiences.What we offerWorld-class Staff Facilities including excellent subsidised accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store, and sports fields.An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts, and much more.Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.How to ApplyPlease visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQs.We also invite you to learn more by following our social channels:Facebook via @ICHIRcareersInstagram via @ihg_australia_careersWe are proud to be IHG and we know you will be too.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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