Role Title: Connected Commerce/eCommerce Acceleration Lead
Location: Melbourne, Vic
Hours: Full-time, 12 Month Fixed Term Contract
Reporting to: Connected Commerce Director - Mars Pet Nutrition ANZ
About the role
This role will be working for our Mars Petcare segment, where we make life better for pets and their owners. Mars Pet Nutrition is on a journey to accelerate eCommerce across ANZ — and this role is right at the centre of it. It is responsible for leading the development and execution of the ANZ Customer eCommerce strategies aligned to broader business goals which will be focused on driving performance through digital channels while delivering seamless digital experiences for pet parents and consumers.
Responsibilities
* Lead the evolution & delivery of customer and channel growth roadmaps (including Amazon and Online Grocery) to accelerate eCommerce performance by identifying and driving key online performance levers across Digital Shelf, Retail Media, Shopper Experience, Operational Excellence etc.
* Monitor & diagnose performance, translating diverse data sources (scan, clickstream, media data) into insights that drive action while clearly defining measures of success
* Act as the connector between eCommerce, sales, marketing, supply, and other key partner functions to drive online performance
* Operate as a subject matter expert in retailer-led eCommerce, partnering closely with key customers to deliver joint digital plans
* Develop & lead an engagement plan across the business to drive internal focus on digital acceleration
* Build capability across the business by embedding new ways of working, dashboards and forums
* Drive test-and-learn initiatives to unlock growth across the full digital funnel
Qualifications
* Solid experience in retailer-led eCommerce, focused on growth and acceleration
* Strong stakeholder management skills across multiple functions in a fast-paced, results-driven environment
* Experience assimilating extensive amounts of detailed data (scan, media, digital store, shopper metrics etc.) to see the big picture, providing actionable and influential recommendations to drive meaningful impact
* Strong commercial acumen with the ability to work across online and offline channels
* Confidence operating in complexity — making assumptions, using judgement and moving forward with imperfect data
* Knowledge of Amazon, online grocery or platform-based retail strongly preferred
Benefits
* Make your mark in this priority growth channel
* True influence without people leadership — this role wins through insight and impact
* Join a fun, ambitious and evolving team at a pivotal moment
* Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.
* People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
* Development: Shape your career with personalised development and real opportunities to grow from day one.
* Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.
Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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