Job Category: Customer Service,Operations,Other
Encompassing seven bespoke practices across the suburbs of Melbourne, Core Dental offers boutique dentistry of the highest quality. Visiting specialists lend extra support and there is a strong mentorship program across the group. Our clinicians are encouraged to perform the full scope of dentistry, including substantial Invisalign and CEREC treatments, and are comprehensively supported through internal CPD education.
All members of our team are handpicked for their caring attitude, competence and commitment to professional development. They practice in a warm, welcoming environment surrounded by a large group of likeminded peers. This professional support network is underwritten by a shared philosophy, centered around respect for the comfort of our patients.
We are growing our business with the introduction of a brand new, exciting practice on Glenferrie Road in Hawthorn. We are seeking an experienced and skilled Team Leader with a minimum of 3 years' experience to help grow our new practice and create strong foundations to build our patient base. The ideal candidate is passionate about oral health and dedicated to the smooth daily operations of our practice.
Our Team Leader will be the backbone of the clinic, managing the appointment book, liaising with patients and practitioners, chairside assisting for a wide range of treatment with our clinicians and maintaining the flow of the clinic.
Key Responsibilities:
* Ensure the practice runs smoothly day-to-day, ensuring all sterilisation, protocols and clinical procedures are followed daily.
* Chairside assisting for a wide range of treatments with our clinicians, including room changeover.
* Serve as the primary point of contact for patients regarding appointments, payment plans, treatment planning and clinic operations.
* Foster a welcoming and supportive environment for both patients and staff.
* Take initiative and be proactive in managing daily tasks and challenges.
* Assist our General Managers with the coordination of employee rosters and shift requirements using our online systems Teams.
* Support and work collaboratively with AI protocols to ensure the practice's daily operations run efficiently.
* Oversee the general cleanliness and maintenance of the practice.
The upside of working at Core Dental:
* 60% discount on dental treatments for staff and their children.
* 20% discount on dental treatments for partners, spouses, family, and friends.
* Conveniently located in Hawthorn on Glenferrie Road.
* Quarterly staff events and social activities.
* Seasonal AFL ticket offers at both the MCG and Marvel.
* A beautiful environment that's nurturing and supportive.
Desired Qualities:
* Strong understanding of dental terminology and procedures.
* 3+ years of dental assisting experience.
* Lead by example, demonstrating excellent communication skills and a solutions-oriented approach.
* Exceptional organisation and multi-tasking skills.
* Proactive, solutions-oriented, and takes initiative.
* Team player who leads by example and takes pride in their work.
* Comfortable resolving conflicts and handling confrontations when necessary.
* Bubbly, outgoing, and able to maintain a positive clinic atmosphere.
* Proficiency in dental practice management software (Experience with Dental4Windows (D4W) and Carestack is highly desirable but not essential).
* Assertive and efficient in managing outbound calls and tasks.
The initial training for this position will be conducted with our senior staff at our South Melbourne practice for the first initial weeks before transitioning to our Glenferrie Road location.
If you are ready to be the life of our clinic and help us provide exceptional care to our patients, we would love to hear from you!
If you would like to be considered for this opportunity, please submit your CV and cover letter outlining for us your experience and motivation to work in our team. Please note, we reserve the right to commence shortlisting immediately, only suitable candidates will be contacted.
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