Job Description
You will oversee the delivery of complex social housing and housing assistance services, supervising Housing Officers who provide direct services to customers through various channels.
The key skills required for this role include:
* Demonstrating a strong customer-focus by actively understanding customer perspectives and needs.
* Maintaining a balanced approach to managing competing demands and handling risk and uncertainty with confidence.
* Sharing knowledge and expertise as a coach, mentor, and sounding board for others.
* Exhibiting clear and concise written and verbal communication skills, modelling open communication by actively listening to others.
* Demonstrating strong service delivery skills, knowledge, and expertise.
* Displaying professional, ethical, and culturally sensitive behaviour, applying high standards to yourself and others.
Key Responsibilities
* Supervise Housing Officers delivering social housing and housing assistance services.
* Manage conflicting demands and handle risk and uncertainty effectively.
* Develop and maintain a strong customer-focus within the team.
* Model professional, ethical, and culturally sensitive behaviour.
What We Offer
This role offers opportunities for professional growth and development, working with a dynamic team in the Queensland Government.