About You You bring 3-5 years of IT experience and a track record of working closely with stakeholders to solve real-world problems. You're looking to take the next step in your career-growing your expertise in a more dynamic and complex environment. You understand that success is built on a blend of strong technical skills, effective collaboration, and clear communication. You're adaptable, inquisitive, and determined-seeing every challenge as a chance to learn and improve. While you're hands-on with day-to-day tasks, you also strive to understand the bigger picture-aiming to fix not just the symptoms, but the root cause. The Role Reporting to the Technology Manager, your responsibilities will include: Providing timely support and resolution for end-user queries Configuring and maintaining applications to support evolving business needs Building strong, collaborative relationships with both internal teams and external partners Working with stakeholders to define requirements and deliver scalable, maintainable solutions Performing QA testing and troubleshooting to ensure high-quality outcomes Documenting and communicating changes clearly to the wider business Supporting and contributing to application development and enhancement projects Developing user training and resources to drive adoption and understanding Identifying opportunities to streamline processes and enhance user experience Maintaining a high standard of security across all IT operations Skills and Experience required Experience working in a support environment Analytical and problem-solving skills Strong written and verbal communication skills Intermediate knowledge of Microsoft 365 (Office, Teams, SharePoint) Experience with at least one of the following: CRM (ideally Salesforce) Accounts & Finance applications (ideally Sage Intaact) BI (Business Intelligence) tools Workflow or Integration tools (ideally Workato, Zapier or Mulesoft) By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.