**About You**
You are a confident, driven and motivated person with sound experience delivering workforce management outcomes. You are detail oriented, analytical and process driven, and have excellent problem solving and decision-making skills. You enjoy working both autonomously and as part of a team and have the confidence to influence and communicate with stakeholders at all levels, and to work in a rapid-paced complex environment with conflicting priorities. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.
**About the Role**
Reporting to the Senior Workforce Business Partner, you will facilitate, on behalf of the Operational Support Centre (OSC), Enterprise Workforce Solution (EWS) the deployment of Workforce Management strategies within the wider ASPAC. This will include stakeholder and customer relationship management with operating functions that derive service from the OSC ensuring alignment of staffing budgets to the commercial strategy set for each business unit. You will act as a governance and liaison point to confirm OSC commercial KPIs associated with the Workforce Plan. You will be responsible for supporting the day to day reporting functions and assisting in the development and delivery of management information initiatives.
- To be successful in this role, you will have;_
- The highest levels of personal integrity and ethical behaviour
- Tertiary qualifications in a business or technology service delivery discipline
- Demonstrated experience with workforce management methodologies
- Well-developed technical skills with MS Office products and relevant technologies
- Experience with workforce scheduling and demand management
- Knowledge of relevant awards, agreements and related legislation
- Good knowledge of customer operations and the factors that influence them (in Productivity, KPIs, service levels, and the relationships between quality, productivity, billing, and employee satisfaction)
📌 Workforce Management Business Partner
🏢 Serco
📍 Adelaide