Shop supervisor

Retail Supervisor

Term: Permanent Full Time | Location: Jimboomba (New store opening soon!)

Remuneration: $28.12 p/hr + Super + NFP Salary Packaging + commission program for high performers.

Applications will be reviewed as they are received; the role may close early if a suitable applicant is found.

Your part in our Lifeline team

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities to ensure sound business practices and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to maintain and improve profitability
• Maintain effective communication channels within the direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, linking development goals with business objectives and improved performance

Qualifications

• Passionate about Lifeline and able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management with a background in retail), including coaching and mentoring
• Ability to deliver high-level customer service and exceed expectations
• Enthusiasm to learn fundamentals of all store roles (customer service, visual presentation, online marketing, stock control)
• Create a values-driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Effective communication of promotional event information to maximise results
• Identify issues and opportunities from trends and customer feedback
• Set and exceed priorities to meet daily deadlines and develop short-term plans
• Strong problem solving and influencing skills
• Proficiency in retail business system, POS and Microsoft Office

Benefits

• NFP Salary Packaging: save tax and increase take‐home pay (up to $15,900 per annum for everyday living expenses and up to $2,650 per annum for meal entertainment)
• Staff discounts through the team member purchasing program and a recognition and rewards platform with discounts at hundreds of retailers
• 12 weeks paid parental leave and 2 weeks paid partner leave (after 6 months of service, in addition to government scheme)
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for significant cultural events such as Lunar New Year, Diwali, Ramadan, NAIDOC weeks
• Career development opportunities and flexible work arrangements to support work‐life balance
• Wellbeing and employee assistance programmes, annual awards celebration

Diversity and Inclusion

We provide equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We support reconciliation and encourage Aboriginal and Torres Strait Islander applicants for this position. All employees are welcome.

Child Safe, Child Friendly

UnitingCare is committed to a Child‐Safe, Child‐Friendly environment. We implement measures, prevent abuse and neglect, and comply with Child Safe Standards. All staff and volunteers receive training and assurance of a safe, welcoming service for children.