* Experience in using a CRM System (Salesforce, OneCRM)
* Proven experience in Commercial Credit accounts receivable or a similar role
* Sound understanding of credit risk assessment processes
* Proficiency in Excel and ERP systems (SAP)
* Ability to work from the {office/site location} full time – This is not a Work from Home Role
What you will need to join us
* Full and Unrestricted Australian working rights – We do not offer visa sponsorship
* Valid Police Check
* Successful completion of pre-employment medical
Why you will LOVE working at Knauf Australia!
* $85,000 - $90,000 base salary + super
* Phone and Laptop provided
* 14 weeks Parental Leave (primary carer)
* Yearly Pay Review
* Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts
* Career Development and Training opportunities
* Modern office technology
* Free onsite parking
* Free onsite Physio
About the role
As a Senior Credit Officer, you will have the responsibility for ensuring the financial stability and risk mitigation of our organisation.
You will oversee the Debtors portfolio for our Victorian region of customers, a varied range from sole traders to medium-large companies, and assist in risk assessment of new applicants and existing customers on a national basis.
You will also play an integral role in maintaining a culture of continuous improvement within the team
Some tasks as part of this role include:
Collections
* Proactively contact customers with overdue amounts to arrange payment
* Maintain records of collection activity and communication with customers
* Monitor applicable delinquent accounts and report to National Credit Manager for legal action eligibility
* Reconcile customer accounts regularly, managing in conjunction with the varied official payment terms (30 days, 45 days, 60 days from end of month)
* Liaise with customers and key Account Managers to manage and assist with claims/payment deduction dispute resolution
* Assessing and conducting external Credit Bureau (eg. Equifax) credit checks and property searches when considering approving credit applications of new customers seeking a credit facility, and reviewing credit limits for existing customers
* Balancing risk and opportunity incorporating Credit scores and ratings in accordance with Knauf’s credit policy
Customer Service And Communication
* Respond to customer inquiries promptly regarding disputes, payment performance and account status.
* Regular liaison and correspondence with key internal stakeholders
* Maintaining professional relationships with customers and stakeholders while enforcing credit terms and in line with Knauf values
About Us
Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.
With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.
Next Steps
If you would like to be considered for the position, please click "apply" and Shortlisted applicants will be contacted by a member of our talent team.
Please note, applicants must have entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants.
We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.
We offer an opportunity to be part of a global family of over 40,000 high-performing people in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose.
We encourage all our people to shape their own career, pro-actively building their future with the freedom to stretch their skills and to learn new ones.
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