Role Description
We are seeking a bright, organised, and proactive Warehouse Manager with strong leadership capability and a passion for systems, structure, and continuous improvement.
This role is perfect for someone analytical, detail‑oriented, and confident using warehouse management systems to drive performance, efficiency, and operational excellence.
You will lead the day‑to‑day operations of the warehouse, ensuring accuracy, productivity, safety, and high‑quality service delivery. This is an opportunity to make a real impact by shaping processes, developing teams, and supporting the ongoing growth of Charlie Bears.
Responsibilities
Operational Leadership
* Oversee day‑to‑day operations of the warehouse.
* Manage the warehouse team, including planning, scheduling, training, and performance management.
* Optimise workflow, workload allocation, and productivity across the facility.
* Ensure incoming product is processed accurately and efficiently according to company procedures.
* Maintain communication with customer service, inventory control, and logistics partners to ensure smooth daily operations.
Warehouse Performance & Continuous Improvement
* Develop, monitor, and improve KPIs, including accuracy, pick rate, order fulfilment, and productivity.
* Lead ongoing improvements to warehouse layout, storage methods, and process flow.
* Implement systems and operational procedures that enhance throughput and reduce cost.
* Drive a Right First-Time culture across all operations.
* Identify opportunities to improve efficiency, service levels, and operational standards annually.
Facilities Ownership
* Responsible for ensuring the warehouse site is properly maintained, clean, safe, compliant, secure, and fit for purpose at all times.
* Manage building‑related issues by organising repairs and maintenance, monitoring equipment, maintaining housekeeping standards, and ensuring the site supports efficient day‑to‑day operations.
Inventory & Quality Control
* Maintain high levels of inventory accuracy through regular cycle counts, audits, and stock investigations.
* Monitor quality standards, ensuring all products are presented, packaged, and handled appropriately.
* Work collaboratively with internal and external stakeholders to optimise product preparation and dispatch performance.
* Implement and uphold all warehouse safety policies, procedures, and compliance standards.
* Ensure the warehouse environment meets organisational, legal, and safety requirements.
Team Development & Stakeholder Collaboration
* Build positive working relationships across departments and external partners.
* Identify training needs and deliver development plans to strengthen team capability.
* Lead weekly operational meetings and communicate performance updates and improvement initiatives.
* Foster a supportive, collaborative, and high‑performing team environment.
Skills and Experience required
* Minimum 3 years’ experience in Distribution Centre or Warehouse leadership.
* Demonstrated experience leading, coaching, and developing warehouse teams.
* Proven success improving KPIs, productivity, and operational performance.
* Strong communication, organisational, time management, and presentation skills.
* Proactive, flexible, and comfortable working under pressure with shifting priorities.
* Strong IT capability, particularly with Excel and warehouse management systems.
* Analytical thinker with a strong systems mindset and confidence implementing new processes.
* Hands‑on management style with a practical approach to problem solving.
* Experience managing people and building a positive, productive team culture.
* Degree or diploma in Logistics, Supply Chain, Business, or a related field.
* Experience producing operational reports and managing data‑driven KPIs.
Applications must detail all relevant skills, experience and qualifications.
#J-18808-Ljbffr