Guest Service Agent
Join a vibrant hospitality team as a Guest Service Agent, providing exceptional experiences for our valued guests.
Job Description
As a key member of our front desk team, you will deliver warm welcomes and farewell gestures to every guest, creating lasting impressions. With a strong focus on customer service excellence, you will ensure seamless transitions from check-in to check-out, meeting the highest standards of professionalism and friendliness.
* Develop relationships with guests, understanding their preferences and tailoring services to meet their needs.
* Work collaboratively with colleagues to achieve exceptional results in a dynamic environment.
* Proactively resolve challenges and transform obstacles into success stories, demonstrating adaptability and creativity.
* Promote hotel amenities and services by showcasing a deep understanding of products and offerings.
* Be a local legend, sharing insider knowledge on neighbourhood hotspots and must-visit attractions.
* Exemplify proficiency in handling reservations and managing guest accounts accurately.
Required Skills & Qualifications
* Demonstrate an innovative approach to delivering exceptional customer service, consistently exceeding expectations.
* Excel in collaborating within teams and working independently, fostering effective communication and cooperation.
* Showcase proven ability to multitask, thrive under pressure, and exhibit strong organisational and time management skills.
* Display proficient written and verbal communication skills.
* Prior experience in hotel front desk operations is highly advantageous.
* Educate yourself on Accor's industry-leading training platforms, including Accor Academy and Typsy.
Benefits
* ALL Heartist Membership: Enjoy discounts worldwide on accommodations and food & beverage services.
* Family & Friends Discounts: Receive exclusive rates on a range of accommodation, services, and events for loved ones.
* Accor Live Limitless (ALL) Loyalty Program: Earn status and reward points on global stays.
* Learn Your Way: Invest in your career development through access to cutting-edge training platforms.
* Build Your Network: Connect with over 300,000 Accor professionals worldwide who share your passion for hospitality.
* Worldwide Opportunities: Explore limitless career growth with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
Why Choose Us?
At Accor, we welcome diverse perspectives, empowering individuals to grow and learn. By joining us, you'll become part of a vibrant community that values inclusivity and teamwork. Let's create unforgettable experiences together!