The Company Our client is an international business within the hospitality and accommodation sector.
The Role Act as a key point of contact for B2B customers, providing experienced and proactive support Manage escalated enquiries and complex operational issues across billing, procurement, website updates, and systems Lead customer onboarding and guide new partners through set-up and transition processes Maintain CRM systems, supporting data quality, reporting, and process improvements Provide back-up support to technical teams, including connectivity, system configuration, and project support Assist with compliance checks, brand or quality reviews, and special projects across the customer network Maintain accurate records, reporting, and customer documentation Collaborate with internal teams to ensure smooth operations and a high standard of service delivery $80,000 - $90,000 + super Your Profile 5+ years' experience in customer service, support, or call centre environments Experience in hotel, accommodation, or hospitality operations (essential) Confident handling complex, escalated complaints with sound judgement Experience leading or mentoring a small team, or acting as a senior go-to person Ability to manage relationships with multiple stakeholders at a senior level Strong problem-solving skills with the ability to take ownership of issues end-to-end Able to work autonomously and make informed decisions without constant supervision Advanced communication skills, especially when handling sensitive or high-impact issues Proven ability to identify service gaps and suggest process improvements This is a permanent role due to start in early January ****; candidates must hold PR or Australian citizenship Culture