School Engagement Manager
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Introduction:
Join the Growth Platform for K-12 Schools
Schoolbox is the growth platform for K-12 schools — bringing learning, wellbeing, and communication together in one connected experience. Trusted by schools across Australia, Asia, and the Middle East, our platform helps school communities grow, adapt, and lead with confidence.
With over 20 years of innovation, we're proud to be an Australian‑founded edtech company on a global trajectory — scaling fast across international markets while staying true to our purpose: helping great schools grow.
We're a tight‑knit, values‑driven team that believes in purposeful work, real relationships, and long‑term impact in education. If you're looking to grow your career while supporting the schools that shape tomorrow — we'd love to meet you.
About The Role
We are looking for an exceptional, customer‑centric individual to join our growing School Engagement Team. This role is responsible for driving customer retention, fostering customer growth and providing valuable product expertise to a portfolio of our existing customer schools.
Key Responsibilities
* Customer Retention: Building and Maintaining relationships within existing Schoolbox customers, identifying opportunities to increase platform engagement through having a deep understanding of their school's digital ecosystem and pedagogical approach.
* Customer Growth: Develop and nurture upsell and cross‑sell opportunities, positioning Schoolbox and our partners as the best solution. By understanding each school's requirements, you will demonstrate how Schoolbox can help achieve their goals and effectively communicate its value proposition.
* Product and Industry Knowledge: Be a Schoolbox product expert and identify educational trends, K‑12 domain knowledge, and learning technologies to improve training products.
About You
* You will have experience within an education environment or Key Account Manager role.
* You thrive on creating consultative customer relationships and value building long‑term relationships at C‑Suite level.
* You will have previous experience in the K‑12 Education industry.
* A consultative approach is central to your success.
* You have outstanding attention to detail and the ability to accurately maintain our CRM system.
* You will confidently represent Schoolbox at various events such as conferences, user forums and showcases.
What Can Schoolbox Offer You
* Join a close, family‑friendly team who are dedicated to providing excellent customer service to our schools.
* As a hybrid role, we offer you a fully flexible work life balance to be agreed with your manager upon commencement.
* You will be rewarded with a competitive base salary + super + commission structure + vehicle allowance.
* Schoolbox acknowledges the increasing cost of living pressures and we provide employees with access to discounted vouchers and novated leases
* Employee wellness is core to who we are at Schoolbox; we offer numerous benefits including a wellness allowance, an extra leave day, access to an EAP and regular training opportunities.
* You will also participate in our fantastic social events including our quarterly Schoolbox Get Together and annual weekend Getaway
* Get involved in our charity work as well as domestic and international conferences.
Take a look at our social media to find out more about working for Schoolbox
To apply, please contact Jenny Ztalios on or apply through Seek or our website
Please be aware the Schoolbox office is closed from the 19th of December and will reopen on the 5th of January. We will respond to all applications upon our return.
Wishing you a Merry Christmas, Happy New Year and Happy Holidays
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