Job ID:
Date posted: 26/04/
Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
$26.36 base hourly pay rate
Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Additional information:
These roles are Permanent Full-time, 76hrs/fortnight.
The internal title for this role is Resolutions Generalist.
These roles support hybrid working (3 days on site, 2 days remote).
As our unit operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (7:00am 10:00pm AEST/AEDT). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
If you are successful for this role, you will be required to complete 4 weeks of full-time training. For both part- time and full-time opportunities you are required to be available Monday to Friday 9am-5pm, for the first 4 weeks.
About this work area
As a Resolutions Generalist your responsibilities will include, but are not limited to:
Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related issues.
As a Resolutions Generalist you are and/or have:
Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
A team player with a Togetherness mindset but also be also to work independently and find solutions.
The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.
We need people like you
At IKEA, work is so much more than a job. Come join us!