Job Role Overview
The IT Support Analyst will provide primary and secondary level technical assistance to a large user base across Australia within the Health sector.
* Deliver swift diagnosis and resolution for IT issues and service requests via phone, email, portal, and chat.
* Promote efficient ITIL-aligned service desk practices, particularly incident, request, and knowledge management processes.
* Support common infrastructure and networking issues such as VPN, DNS, DHCP, and TCP/IP connectivity.
Key Responsibilities
Primary Job Functions:
* Provide first-level diagnosis and resolution for IT incidents and service requests via phone, email, portal, and chat.
Secondary Job Functions:
* Participate in ITIL-aligned service desk practices, particularly incident, request, and knowledge management processes.
* Support common infrastructure and networking issues such as VPN, DNS, DHCP, and TCP/IP connectivity.
Desirable Skills and Qualifications
* Strong understanding of Microsoft 365, Intune-managed endpoints, clinical applications, virtual desktops, and secure access platforms.
Benefits
* Opportunity to work with a diverse technology stack.