OverviewBrennan.
Where true performance thrives.
At Brennan, we believe that how technology is delivered is as important as what the technology is.
We focus on creating real and relevant value for customers with solutions that fit their specific needs and reflect their true interests.
It's a claim backed by our True Performance System – a way of working engineered to get us closer and deliver better for our customers and their actual experience of technology.Why join BrennanTrue performance for our customers starts with a true belief in our people.
It's why we've structured our business to help our teams and their talents shine.
It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered.
And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.True rewardsIn addition to competitive remuneration, Brennan offers extensive benefits, including:Training and certification bonusesCulture Awards that recognise excellenceBrennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributorsVibrant, fun social activitiesDiscounted hardware and softwareAn environment that embraces learning and developmentThe RoleWe are looking for an experienced Account Manager to join our team working in our Adelaide office.
As an Account Manager, you will manage a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction.
Having an MSP/Systems Integrator background is highly desirable.The role has two primary responsibilities: driving the customer experience and ensuring patch retention and growth to meet set targets.
You must be able to work unsupervised and on your own initiative.
The successful candidate will balance customer service, commercial acumen and a strong desire to achieve set targets.
The ability to travel to client sites is crucial.Key ResponsibilitiesMeeting with our customers and looking for new business and cross selling opportunities.Develop a deep understanding of the customer's business including orchestration of strategic business planning, roadmaps, and workshops on how technology can help address their business requirements.Developing customer intelligence and customer relationships to support retention and growth.
Ensuring that all our customer contracts are renewed on time.Act as the main customer-facing resource for a defined portfolio of customers – including responding to customer requests for information, developing and planning solution presentations and demonstrations, and technical/product guidance in meetings etc.Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with other organised marketing activities.Collaborate with all Practices and Vendors to ensure full knowledge of services and products; this will include attending training courses when required.Driving future technology roadmaps for the customer.Preparation of proposals, contracts, and tender responses.Bid management, interaction with Presales, Service Delivery, and management to design solutions for our customersWhat skills and experience you bringMinimum 5 years ICT account management experienceA successful track record of achieving sales revenue targetsProven ability to manage large, complex whole-of-business IT and Telecommunications solutionsConsultative sales experience and approachDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated ability to manage the sales process and pipelineCommercial experience and exposure to Presales or Solutions Architecture in IT, cloud, data, networking, unified communications, voice or telephonyNote: As part of our hiring process, you will be required to undertake a National Criminal History Check.Brennan is an equal-opportunity employer.
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