About Innotech Control Systems Australia
Innotech Control Systems Australia is a national leader in HVAC Automation and Controls, supported by a global network of authorised partners. For more than 40 years, we've built a strong reputation for delivering innovative, forward‐thinking products and solutions. Our technology is backed by dedicated teams across Research & Development, Engineering, Sales, Service, Partner Management, Distribution, Manufacturing and Production. As a proudly privately owned business with branches across two states, we remain committed to excellence and long‐term industry leadership.
At Innotech, our people are at the centre of everything we do. We value diverse thinking, encourage collaboration and promote innovation. This culture empowers our teams and ensures both our products and our people remain at the forefront of technological advancement.
About the role
Innotech Control Systems Australia is seeking a detail‐driven Service Administrator to become a valued member of our Service team. This full‐time role can be based at either our Eight Mile Plains, QLD or Silverwater, NSW branch. You'll provide essential administrative support, reporting directly to the General Manager – Service. Your duties and responsibilities include, but are not limited to:
· Manage service communications by responding to calls and emails, directing enquiries to the appropriate team members, and ensuring timely follow‐up.
· Coordinate and maintain all service contracts, including asset data, expiry dates, renewals, and maintenance planning within simPRO and client‐portal systems.
· Create, administer, and update maintenance, reactive, and quoted jobs in simPRO to support accurate scheduling and workflow management.
· Prepare invoicing and costings in collaboration with the Service Supervisor, General Manager – Service, and Accounts Team, ensuring alignment with contract terms and pricing frameworks.
· Produce contract performance reports, maintain accurate customer and site information, and support continuous improvement of operational processes and documentation.
About You
· Minimum of 2 years administrative experience, ideally within a service, maintenance, or operations environment
· Hands on experience using simPRO is advantageous
· Comfortable coordinating technicians, managing schedules, and working with multiple stakeholders
· Strong attention to details with the ability to prioritise and manage complex tasks
· Confident communicator with a customer-focused mindset.
Benefits on offer
· Competitive salary package based on the experience and skills of the successful candidate
· Rostered day off every month
· Regular working hours from 7:30am to 4pm
· Modern and urban location with onsite parking and excellent access to public transport
· Stability in a long-established business proud of their inclusive culture and working environment.
· Opportunity for career growth within a leading Australian manufacturer of BMS and HVAC control systems, known for innovation, reliability, and industry excellence.
How to apply
If this role sounds like you, apply now with your resume and cover letter outlining why you're the perfect fit!