What to expect
* Get exposed to Swift's technical solutions and increasingly deliver and implement such solutions and related consulting to our customers
* Deliver technical and operational training on Swift's products and solutions to our customers
* Increasingly partakes in projects of varying complexities (small to medium size), ensuring effectiveness in meeting customer's needs, and delivering the project's expected outcomes while maintaining effective communication and managing expectations in order to guarantee customer satisfaction
* Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
* Assist the customer in their technical readiness or solution onboarding, solving potential issues they face during projects when those fall within one's area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
* Ensure Care services deliveries for assigned customers (update management, operational checks, etc.) considering Swift's operational roadmap and customer's initiatives
* Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/services as required
What will make you successful
* Professional background/education: bachelor's degree or above in Computer Science or IT related fields, or equivalent experience
* 5-10 years relevant experience within the area of technical support and/or operations preferably in banking and payments businesses.
* Languages: Fluent in English and any other language spoken across Asia Pacific is a plus.
* Interest or prior experience within the area of technical and system implementation or support and operations preferably in banking and payments businesses.
* Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions
* Proven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently
* Ability to contribute to a team environment and deliver under pressure
* High attention to details, strong analytical and problem‐solving skills
* Technical skillsets on operating systems, servers, and networking
* Occasional travel may be required (up to 10-20% of the time)
* Occasional weekends and after business hours work can be expected on a need‐to basis to support customer go‐live activities
* Following additional skills are an asset:
o Knowledge of Windows Server, AIX or Linux
o Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
o Knowledge in Public Cloud infrastructures such as Amazon Web Service, Microsoft Azure and Google Cloud
o Knowledge of Perl, Java, XML, Bash, JIRA
o Experience with integration middleware and common messaging technologies
* Knowledge in modern integration techniques and technologies, especially Service Oriented Architectures, application server and Web services
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