Key Account Manager: Manufacturing Centres of Excellence
The Key Account Manager will oversee a full suite of student support services, ensuring students are engaged, informed and supported throughout their learning journey.
This role manages customer support enquiries through a triage service model, maintains a knowledge base for streamlined responses and reports on enquiry trends to stakeholders.
A key aspect involves case management for students with higher-level needs, guiding them through progression and onboarding processes and coordinating proactive communication to keep them on track.
The successful candidate will lead student engagement programmes and champion continuous improvement initiatives, embedding customer-centric principles into operations.
* Degree qualification in related field or equivalent skills, knowledge and experience.
* Demonstrated experience in customer relations with the ability to influence, engage and work collaboratively with stakeholders to achieve common objectives embedding customer-centric principles in operations.
Benefits:
* Opportunity to develop customer relationships and support strategies.
* Collaborative environment that encourages open communication and innovation.
* Professional development opportunities to enhance your skills and expertise.