Our client is a leader in the Electonic Security sector, and now require an experienced Service Scheduler.
Main duties will have you answering client calls, logging call information, processing sub-contractor and client invoices, liaising with technical staff, managing client invoice issues and issuing and processing incoming invoices
In addition you'll
Collect, analyse and allocate the daily work for the Service Technicians using key systems.
Coordinate with local Service Centres and subcontractors for a technician to be available to attend a site at the required time.
Coordinate the installation of high volume repeating small install requirements (Business Protect)
Monitor the back-log queue for these jobs and close out within the agreed time frame.
Miscellaneous administration tasks as necessary to support the Service Centre.
What you need to succeed
Sound customer service skills - customer satisfaction being a primary KPI.
Typically requires a relevant qualification or experience in administration.
Proven experience working in a dynamic team in a fast-paced workplace environment.
Works in an organised manner, able to keep track of multiple work streams.
Highly skilled in managing high call volume, with customers, suppliers and technical staff (e.g.: Service Technicians, Project Managers)
Excellent communications skills - written and verbal.
Sound computer systems experience.
Excellent problem solving skills.
Successful applicants will be required to complete a full criminal history check prior to employment.
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