2 days ago Be among the first 25 applicants
About Your New Role
The role is based in Adelaide where you will solve end user problems based on Incident priorities where on-site physical intervention is required including end user asset management, or other hands-on assistance that is not able to be performed remotely. This may include complex problem diagnosis, upgrading, equipment installation/moves changes, complex problem diagnosis and configuration. Manage end user expectations, service levels and end user asset security compliance. Help implement the CCEP BPT End User Services Strategy through effective technical change management processes and practices across Australia.
What You Will Be Doing
Manage End User services queue for any incidents and requests
Workstation hardware repairs, installation, configuration, peripheral support
Workstation software installation, configuration, removal, user assistance
Mobile device hardware support
Telephone handset replacement, repair, and assistance
Ensure regular compliance audit for all end user devices and applications
Functional Leadership
Manage the expectation of users for IT related issues
Schedule workload and resolve issues in accordance with ServiceNow priorities
Initiate and manage recovery of data as required
Security and Compliance Audit
Monitor and manage security level to all PC and mobile devices in your region aligning with enterprise program
Ensure regular BPT compliance audit is performed in your region for all CCEP locations
LET'S TALK ABOUT YOU
Tertiary Qualification in Information Technology
Good experience in Modern Workplace technologies
5+ years 'experience in Modern Workplace support in a similar sized environment
Strong service-orientation and attention to detail
Good knowledge & experience in IT Service Management & Operations, including Asset/Problem management.
Should be a reliable person with positive attitude, proactive, open, honest, co-operative, fast learner and works well under pressure
Good communication and presentation skills (written and oral), effective cross-cultural & collaboration skills and cultural empathy
Expert experience in Configuration, Maintenance and/or Trouble Shooting for Windows, iOS, and Android
Strong experience in Workstation and mobile applications such as Microsoft Office 365, SCCM and Intune
Experienced practitioner in Workstations & Mobile Hardware
WHAT'S IN IT FOR YOU?
Working with one of the world's most recognisable brands
Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, and more)
Access to our corporate benefits including Fitness Passport & discounts with our many diverse customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder
Free counselling for you and your family via our EAP helpline as part of our commitment to well-being
Unlimited drinks onsite
Applications close on Friday 19th December, ****
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Manufacturing
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