* Information Technology Services (ITS)
* 2 x full-time, fixed-term positions for 6 months
* Base salary will be in the range $82,133 - $91, % Superannuation (HEW Level 5)
* Based at our St Lucia location
About This Opportunity
Information Technology Services (ITS) delivers the digital foundations that support UQ's teaching, learning, research, and engagement. As the first point of contact for all staff, students, and external clients, the Service Desk provides Tier 1 and Tier 2 support across a wide range of systems and services.
We are seeking two IT Customer Support Officers to provide exceptional technical support as UQ transitions to a new multi-factor authentication (MFA) solution. You'll play a key role in resolving issues, supporting customers, and maintaining a high standard of service delivery.
Key responsibilities will include:
* Providing Tier 1 and Tier 2 technical support, troubleshooting, and issue resolution.
* Logging, managing, and escalating support requests following Service Desk procedures.
* Coaching Service Desk Analysts and contributing to knowledge articles and guides.
* Identifying service improvements and assisting with testing and implementing new solutions.
About UQ
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
* 17% superannuation contributions + 17.5% annual leave loading
* Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
* Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
* Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
* Affordable parking (from just $6.40 a day)
* Salary packaging options
About You
You're a proactive, customer-focused support professional who enjoys solving problems and helping people with confidence and clarity. You communicate well, stay calm under pressure, and are eager to learn as technologies evolve.
* Qualifications in IT or related field, or equivalent experience/training.
* Experience providing technical or client support in a similar environment.
* Strong skills in desktop systems, incident troubleshooting, and computer configuration.
* Excellent customer service, communication, and interpersonal skills.
* Strong analytical and problem-solving abilities with initiative to tackle new issues.
* Ability to work both independently and collaboratively within a busy team.
* Commitment to continuous learning and improving customer support.
* Desirable: Knowledge of call centre systems, mobile OS, or device management tools.
The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, etc.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
Questions?
For more information about this opportunity, please contact Jarryd Foster, Service Desk Manager, at
For application inquiries, please reach out to the Talent Acquisition team at, stating the job reference number (below) in the subject line.
Want to Apply?
We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:
* Resume
* A cover letter summarising how your background aligns with the 'About You' section
Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close Sunday 4 January 2026 at 11.00pm AEST (R