Join MICCOE and lead one of the Outback’s premier attractions
Outback at Isa, managed by the Mount Isa Centre for Commercial & Organisational Excellence (MICCOE), is seeking an experienced and motivated Manager to lead the operations, development, and visitor experience at this iconic regional destination.
This is a hands-on leadership role—perfect for someone who enjoys jumping in with the team while also driving strategic improvements, policy and procedure updates, and high-quality reporting to the MICCOE Board.
About the Role
As the Outback at Isa Manager, you’ll oversee the day-to-day operations of the Visitor Information Centre, Riversleigh Fossil Centre, Hard Times Mine Tour, museum experiences, retail, and site presentation. You’ll lead a diverse team, ensure excellent customer service standards, champion growth opportunities, and maintain strong compliance and governance.
You will also play a key part in shaping the future of the attraction by implementing improvements, identifying new opportunities, strengthening partnerships, and contributing to long-term planning.
Please read the Position Description for further information on the role.
Key Responsibilities
* Provide strong, hands-on leadership across all operational areas.
* Oversee staffing, rostering, training, and performance development.
* Ensure exceptional visitor experience and site presentation.
* Review and update operational policies, procedures, and compliance frameworks.
* Prepare financial and operational reports for the MICCOE Board.
* Support business development, grant applications, and strategic projects.
* Build positive relationships with tourism partners, community groups, and stakeholders.
* Manage budgets, purchasing, and financial performance.
About You
We’re looking for someone who is:
* An experienced leader in tourism, attractions, hospitality, or a similar operational environment.
* Comfortable working in a fast-paced, hands-on role with a small team.
* Strong in policy and procedure development, compliance, and operational improvement.
* Skilled in budgeting, financial reporting, and decision-making.
* Confident engaging with stakeholders, staff, and board-level leadership.
* Organised, proactive, and passionate about delivering high-quality experiences.
Experience in regional tourism, museums, cultural attractions, or community facilities will be highly regarded.
Why Join Us?
* Play a key leadership role in one of Mount Isa’s premier attractions.
* Opportunity to shape growth, new experiences, and long-term development.
* Work with a supportive organisation focused on excellence and community value.
* Competitive remuneration (discussed with shortlisted applicants).
* Commuter use of vehicle
How to Apply
Please submit your resume and a brief cover letter addressing the key criteria to *******@outbackatisa.com.au
For further information, contact Darren Bond on 4747 3363