Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Metro Finance
An exciting opportunity to join our Customer Service Team providing a high quality service to Metro clients and brokers. You're the first point of contact across our existing commercial and consumer portfolio, providing accurate information and appropriate solutions to escalated enquiries.
Roles and responsibilities
Provide an exceptional experience to clients by building rapport and providing reliable support to enhance Broker and Client relationships
Maintain a thorough knowledge of organisational policies, procedures and guidelines, ensuring accurate information is provided to Brokers and Clients
Handle escalated enquiries whilst providing appropriate solutions to reach an amicable resolution
Conduct outbound calls to update information and manage customer expectations
Ensure ongoing record management of loan and client records to ensure high quality of data integrity
Generate and prepare requested documents including payout letters, statements, contracts and any other documentation
How to succeed
A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.
We are looking for someone with the following:
1-3 years prior experience in a customer support role
Very strong written and verbal communication skills
Good problem-solving skills with the ability to identify alternate solutions
Previous experience within financial services industry is highly desirable
Good MS-Office knowledge
Must have Australian working rights (citizen or PR)
Benefits
We offer a robust benefits package to help support your health and financial security, plus you'll enjoy:
Hybrid working model - work 3 days in the office and 2 at home
A culture that promotes career growth and opportunity
Working out of a beautiful modern office in Sydney and virtually
Fun, regular social events so you can get to know your coworkers
We Value Your Wellbeing
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.
About Metro Finance
We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers, in fact our Sales, Settlements, and Credit teams are all regular CAFBA award winners. We're also proudly "Great Place to Work" certified.
Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service Referrals increase your chances of interviewing at Metro Finance by 2x
Get notified about new Client Services Associate jobs in Sydney, New South Wales, Australia .
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Australia/New Zealand Client Service Associate Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 4 days ago
Australia/New Zealand Client Service Associate Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sutherland, New South Wales, Australia 2 weeks ago
North Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Client Success Associate - New Client Engagement North Sydney, New South Wales, Australia 2 days ago
Administration Bookings Officer - Cardiology Randwick, New South Wales, Australia 4 days ago
Surry Hills, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 months ago
Sydney, New South Wales, Australia A$82,193.00-A$90,001.00 2 weeks ago
Pyrmont, New South Wales, Australia 3 weeks ago
Client Services Representative (12 Month MTC) Sydney, New South Wales, Australia 2 weeks ago
Mascot, New South Wales, Australia 3 weeks ago
Client Service Associate (Class of 2025) Sydney, New South Wales, Australia 2 days ago
Artarmon, New South Wales, Australia 2 weeks ago
St Leonards, New South Wales, Australia 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr