Postmistress Eatery is hiring a Full time Assistant Restaurant Manager role in Brunswick West, VIC. Apply now to be part of our team.
Job summary:
* Flexible hours available
* More than 4 years of relevant work experience required for this role
* Work visa will be provided for this role
* This is an immediate start position
Responsibilities:
* Act as the primary point of contact for customers inquiring about private functions or group bookings
* Organize and coordinate events, including menu selection, setup, guest needs, and timing
* Liaise with kitchen staff, head chef, and manager to ensure seamless execution of events
* Maintain a calendar of upcoming events and communicate needs clearly with the team
* Follow up with guests’ post-function to gather feedback and ensure satisfaction
* Help manage reservation systems and large-party bookings
* Handle customer inquiries, concerns, and complaints with professionalism and care
* Ensure every guest has a welcoming, personalized dining experience
* Work alongside the Manager to improve service delivery and respond to guest feedback
* Assist in overseeing daily restaurant operations (FOH and BOH coordination)
* Lead, train, and motivate front-of-house staff to deliver excellent customer service
* Support staff scheduling, performance management, and shift supervision
Qualifications:
* Previous restaurant management or supervisory experience (Italian dining a plus)
* Strong leadership, organizational, and communication skills
* Experience planning or coordinating events/functions is highly desirable
* Guest-focused with an eye for detail and a calm, professional demeanor
* Ability to multitask in a high-pressure environment
* Flexible availability, including nights, weekends, and holidays
* Familiarity with POS systems, scheduling tools, and booking platforms
#J-18808-Ljbffr