Managed Solutions is a business technology provider with around 50 staff based in Ipswich and with an office in Taringa.
We have been providing customer-focused technology solutions and managed services to clients across a range of verticals in the medium to enterprise market segment for over 20 years.We are a friendly and focused team working in a very adaptable and cooperative environment with great coffee, breakfast and lunch served daily!
All we need now is for you to contribute your technical know-how, cooperative personality, and commitment to getting things done.Recent positive feedback from our employees - We could have made this up, but it's honest feedback!
The career progression and career planning are great.
There is a clear path and incremental progress is good.There are lots of opportunities and exposure to new technical products.A outstanding place to work!
Good people!
We have each other's backs; we all encourage and support each other, and it's great!
Our Mission:To enable us to grow and prosper individually as professionals, providing excellent service as trusted advisers to our clients, while working with the best group of people in the best workplace.What's happening?
We have an excellent opportunity for an experienced and motivated IT professional with great communication skills to join our awesome IT Support Team.The permanent role is based initially in our Ipswich office and will require travel to client sites from time to time.What would you be doing?
Working collaboratively as part of the IT Team for our clients remotely and onsiteAssisting with client projectsComplete allocated tasks with guidance from senior staff in project workCreate and complete job tickets within a reasonable time frame, recording work with appropriate accuracy and detailsWork autonomously and identify when tickets need to be escalated to a senior technicianWorking with our clients directly as a part of our support teamReview and update client documentationAssist with identifying reoccurring issue or capacity issues and informing senior staffOther favourable qualifications and demonstrated experience:Demonstrated Experience working with Microsoft Cloud technologies – M365, EntraID, Intune / Endpoint Manager, Exchange Online, OneDrive, SharePoint Online, Teams Online, Defender, WDACMicrosoft Certifications in M365 and other technologiesAwareness of CyberSecurity and Essential 8Relevant university IT degree or equivalent experienceKnowledge of Infrastructure (Virtualisation, Servers and Storage Systems)Active Directory, Group PolicyWhat's in it for you?
You will work in a great, supportive team environment and enjoy:Full-time permanent position with immediate startIndustry training to help grow your technical knowledgeFantastic team of professionals with many years of experience and diverse backgrounds and industry qualificationsAbout YouWe want to hear from you if you love looking after your clients, are looking for variety in your work, and take pride in delivering quality service.You must be well presented, have excellent communication skills, and can talk with senior members of a business in both a technical and non-technical style.High attention to detailStrong Interpersonal and customer service skillsEnthusiasm and a love of technologyThe ideal person for this role will have diverse experience with at least 2 years in an IT support role or systems administration.We will require you to have a current driver's license and obtain a clear police check.
Random drug & alcohol testing is part of some of our jobs so it may be required at any time.Please include a tailored cover letter detailing your suitability for this role along with your resume.
If shortlisted, you may be required to demonstrate some of your technical skills.Please note, only shortlisted applicants will be contacted regarding their applications.Additional notesPlease note, there are no job insights or salary information in this job ad.
For more details, refer to the application process and any company policies provided during recruitment.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Windows &Support Technician
🏢 Managed Solutions
📍 Queensland