This is your opportunity to step into a frontline role where your communication skills, empathy and attention to detail will directly contribute to better outcomes for customers.
QPT is seeking a dedicated Customer Administrative Officer to provide administration, reception and telephone services within the Customer Experience and Delivery (CED) Maryborough team. You'll be the welcoming first point of contact for customers and service providers, playing a key role in creating a supportive, professional and inclusive experience.
If you're motivated by purposeful work that helps people in meaningful ways, we'd love to hear from you. Download the full role description for the full list of role responsibilities.
The salary rates outlined are based on full-time hours (72.5 hours fortnightly). The salary will be pro-rated based on part-time hours (36.25 hours fortnightly).
Why join QPT?
Be the difference for Queenslanders: You'll deliver frontline support that helps customers navigate challenging circumstances, ensuring they feel heard, respected and supported.
A supportive, collaborative team environment: Work closely with colleagues across the CED portfolio while contributing to a workplace where inclusion, teamwork and wellbeing are valued.
Grow your capability and confidence: Build your skills across customer service, administration, financial processes and communication technologies, with ongoing support and development opportunities.
Meaningful, community-centred work: Your role will help deliver services that empower Queenslanders to manage financial matters, prepare for life events and access trusted guidance.
About you
You're an enthusiastic person who brings warmth and professionalism to customer interactions. You'll excel in this role if you bring:
A strong customer-service mindset and the ability to build rapport with diverse individuals.
Great communication skills with confidence handling enquiries in person and over the phone.
The ability to stay calm, focused and optimistic when working with customers who may be distressed or display challenging behaviours.
Good organisational skills, attention to detail and the ability to balance competing priorities.
Basic computer literacy, including Microsoft Office, or the ability to learn quickly.
A willingness to work collaboratively as part of a busy, supportive team.
Interested in applying?
Please provide the following information in your application:
A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.