SEAWAY is currently looking for a bright, motivated IT Graduate to deliver first-level technical support to the SEAWAY Group, spanning across our Australia, New Zealand, and China offices. The successful candidate will have excellent customer service skills, possess a can-do attitude, and have a willingness to learn.This is a full-time, entry-level role, best suited to a graduate who wants to take the next step in advancing their IT career. Working as part of the Business Improvement team and reporting to the IT Manager, you will have the opportunity to learn a variety of different technologies and systems within a highly supportive environment.Please note this is a full-time office position.The RolePrimary Responsibilities and Duties:Provision of Level 1 technical assistance to 500+ staff for day-to-day computing issuesResolution or escalation of IT issues as requiredAssist in administering and maintaining business infrastructure (computers, servers, network, phones, printers, etc.)Setup and configuration of desktop, laptop, and mobile devicesMaintain user accounts and systems accessMonitoring, investigation, and escalation of security alerts & notificationsAssist with IT projects and new implementationsAbout YouRequired Experience & SkillsCompleted a relevant IT qualificationCustomer service experience in any industryStrong attention to detailExcellent communication and problem-solving skillsConfident phone mannerHighly effective planning and organizing skillsHigh level of accuracy and attention to detailAbility to manage high volumes of workAbility to work autonomously to resolve end-user problemsEnergy & enthusiasm with a willingness to help othersIf this sounds like you, submit an application today!How can you stand out?Experience/knowledge of the shipping & logistics industryAn eye for continuous improvementThorough knowledge of Microsoft EnvironmentExperience in scripting and automationWhat do we offer?Opportunity to join a fast-growing Australian-owned Shipping Agency & Logistics CompanyExclusive discounts at hundreds of retailers, including Coles, health insurance providers & gym membershipsModern, comfortable offices just minutes from Flinders Street stationAccess to onsite staff End of Trip facilitiesProfessional development & trainingFriendly, helpful teamAbout SEAWAYWith over 600 dedicated team members across 20+ locations, SEAWAY is a privately-owned Australian shipping agency and logistics business. We work in partnership with customers across sectors including Food & Beverage, Energy, Construction, Marine, Industrial, and Mining to offer freight forwarding services and end-to-end logistics management.We invest in your professional journey, offering career pathways, progression routes, personalized development plans, and a supportive environment to encourage growth at every step.No Agencies please.How to ApplyAll applications must include a resume and cover letter and can be sent to jobs@seaway.com.au or applicants can apply directly via Seek.Please note: Applicants selected for an interview will be contacted within 4 weeks. If you do not hear from us within this time, please assume your application was unsuccessful. All successful candidates will be required to complete a National Police Check.Only Australian/NZ citizens and permanent residents will be considered for this role.
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