Job Description
We are seeking a skilled Service Advisor to join our team at our Arundel commercial centre. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing.
Key Responsibilities:
* Providing the ultimate customer service experience to clients face-to-face
* Building and maintaining positive customer and employee relationships
* Maintaining regular contact with customers to provide updates
* Communicating with internal department teams to ensure all vehicles are completed and ready on time for customers as promised
* Handling customer concerns and complaints with prompt solution-based outcomes
* Eagerness to learn and grow while being humble when mistakes are made
* Offering accurate estimates for customers requiring additional work or repairs
* Being a champion of objections – there is always a positive outcome
Requirements
To be successful in this role, you will require:
Essential Skills and Qualifications:
* Proven experience as a Service Advisor (highly desired) or experience in banking, real estate, or customer-facing roles
* Excellent customer service with well-developed verbal and written communication skills
* A proactive person who presents professionally
* Experience in a department where KPIs are used
* Ability to sell additional work as required
* Somone who can work autonomously but thrives when part of a team culture is important to us
* Somone who loves a challenge and has a strong focus in customer experiences
Benefits
As a valued member of our team, you will enjoy:
* Embracing development and mentoring from your team, fostering personal and professional growth
* Access to discounted rates on Bupa private health insurance, prioritizing your wellbeing
* Exclusive discounts on vehicles, parts, and servicing
* Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
* Lifestyle discounts, including gym memberships and retail discounts
* Paid parental leave to support you and your family
This is an exciting opportunity to join a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing to cover all aspects of vehicle ownership.