Reservations Agent | Full Time | InterContinental Sydney Double Bay
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Overview
Join InterContinental Sydney Double Bay, a five-star boutique hotel in Sydney's exclusive Eastern Suburbs. The hotel offers understated luxury and warm, personalised service with elegant rooms, a rooftop pool and bar, and renowned dining experiences. This role focuses on providing exceptional customer service by efficiently managing guest reservations, responding to inquiries, and ensuring a seamless booking experience.
Responsibilities
Process and confirm guest room reservations promptly and accurately.
Provide guests with information about room availability, rates, and hotel facilities.
Maintain an updated and organized reservation system, ensuring accuracy and efficiency.
Assist in managing and updating the hotel's database of guest information.
Coordinate with other hotel departments to ensure guest requests and special requirements are accommodated.
Respond to guest inquiries and concerns promptly and professionally, providing exceptional customer service.
Handle cancellations, modifications, and amendments to existing reservations.
Monitor and maximize room occupancy by utilizing effective upselling and cross-selling techniques.
Prepare daily reports and summaries of reservations, occupancy rates, and revenue forecasts for management review.
Respond promptly to in-house guest inquiries and requests, assisting with making additional bookings for services such as spa appointments, restaurant reservations, or local tours.
Coordinate and facilitate efficient room service orders, ensuring accurate delivery and guest satisfaction by promptly addressing any concerns or special requests.
Upholding the hotel's brand image and reputation by consistently delivering accurate information and personalized assistance to guests during the reservation process.
Collaborating with other departments to ensure guest requests and special requirements are communicated and fulfilled, contributing to an exceptional overall guest experience.
What We Need From You
Full working rights in Australia without restrictions (sponsorship is not available for this role)
Prior experience working as a Reservations Agent or in a Front Office at a luxury hotel is preferred
Experience in Opera is preferred
RSA Certification Required
Passion for providing luxury experiences, and willingness to personalise guests stay
Impeccable grooming standards and valuable personal hygiene
An organised approach with the ability to handle large amounts of information and multiple requests simultaneously
Valuable communication and writing skills; Fluency in conversational English
Flexible scheduling across a range of shifts
What You Can Expect From Us
We provide a competitive salary and a wide range of benefits to help you live your best work life, including a full uniform, generous room discounts, and access to our wellbeing programs. IHG Hotels & Resorts is an equal employment opportunity employer, promoting a culture of trust, support, and acceptance for all backgrounds and perspectives. We offer a collaborative environment and wellbeing support through our myWellbeing framework.
Visit the careers site to learn more about us: /.
Don't meet every requirement? If you believe you'd be a great fit, apply anyway and start your journey with us.
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📌 Reservations Agent | Full Time | Intercontinental Sydney Double Bay
🏢 IHG Hotels & Resorts
📍 Sydney